How you handle customer with no english skill

well, im not natively speaking english, my grammar is bad, and only use general word. and my headache doubling when handling client who unable to speak / write english.

sometime i feel like we are alien who try to communicate. can anyone share experience how to handle customer with very little english skill?

To this day I have no idea what one of customers wrote to me:

Hi, First, my English is not very good. This article is therefore hardly read a lot of type. You “Magvanus” I bought the theme. but I can not kurulumuun. Not so in our demo site kurulumuun

If someone could explain what “kurulumuun” means I’ll be able to sleep whole night again!

purethemes said
Till this day I have no idea what one of customers wrote to me:

Hi, First, my English is not very good. This article is therefore hardly read a lot of type. You “Magvanus” I bought the theme. but I can not kurulumuun. Not so in our demo site kurulumuun

If someone could explain what “kurulumuun” means I’ll be able to sleep whole night again!

Ahahaha i laughed my a** off

LOL

kurulumuun HAHAHAHHA

jegtheme, I am sorry, but I think this situation is a dead-end. Probably you can advice him to try and find a fellow translator to assist him.

purethemes said
If someone could explain what “kurulumuun” means I’ll be able to sleep whole night again!

Maybe something like kolaveri?

ha ha ‘kurulumuun’

google translates it from Turkish to English

‘kurulumu’ means ‘installation’

edit: smart Google detects the language

purethemes said
If someone could explain what “kurulumuun” means I’ll be able to sleep whole night again!

You don’t know what that means? That my friend is a word: “I kurulumuun”, “you kurulumuun”, “he, she, it, kurulumuun”. “kurulumuunology”, the study of kurulumuun. It’s first grade stuff…

To the poster: Google translator would be a first option, it would at least get the idea across so you’ll both be on the same page.

purethemes said
To this day I have no idea what one of customers wrote to me:

Hi, First, my English is not very good. This article is therefore hardly read a lot of type. You “Magvanus” I bought the theme. but I can not kurulumuun. Not so in our demo site kurulumuun

If someone could explain what “kurulumuun” means I’ll be able to sleep whole night again!

hahahahahahahah hahahaha oohh god hahahah xD

RDever said
LOL kurulumuun HAHAHAHHA

roflcopter

I tell them that I don’t speak their language and therefor cannot help unless they find a legit translator, human or machine. Same if the translation is very poor and I cannot understand their issue. It’s absolutely legit, don’t worry too much.

kurulumuun amused me a lot ^^