3 posts
  • Has been part of the Envato Community for over 3 years
  • Has sold $100+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
Doppulu
says

Guys, I made my first sale! Thanks! Envato (GR), you R O C K! But, I would like to thank the person who purchased my item too. Is it possible? How do we get those details? Cheers.

1257 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Had an item that became a weekly top seller
+3 more
Demorfoza
says

You will never have access to such information. However if you really want to thank your buyers, why don’t do it via help file? :)

3 posts
  • Has been part of the Envato Community for over 3 years
  • Has sold $100+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
Doppulu
says

@Demorfoza, Thanks for your reply. Yes, I have a help file with a thank you note included. I wanted to send him/her a PM. Looks like it’s not possible :(

1257 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Had an item that became a weekly top seller
+3 more
Demorfoza
says

There is one exception to this. There may be situation when buyer will send you question (regarding your file or whatever) with contact form based on your profile. Then you will be able to check if that person really bought your file, but only then. There’s no other way :)

3 posts
  • Has been part of the Envato Community for over 3 years
  • Has sold $100+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
Doppulu
says

@Demorfoza, That’s cool. But, in my case, they’ve not contacted me. Does that mean that my product is awesome! mmmm… well, I figured it out. My purchaser is a “GENIUS”, they don’t need support :) . Thanks again to my first purchaser, thanks Demorfoza and thank you ENVATO.

123 posts
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $100+ on Envato Market
  • Has collected 10+ items on Envato Market
ThemeServant
says

Good question ! We asked a similar one too about simply how to contact or just to know who is the purchaser ?? Unfortunately no way

65 posts
  • Has referred 50+ members
  • Has sold $1,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in Sweden
+2 more
dvhughes
says

If you have no other option, which it seems you don’t, may I suggest just thanking them in the items comments. There is a decent chance that the purchaser might eventually see your gratitude there.

123 posts
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $100+ on Envato Market
  • Has collected 10+ items on Envato Market
ThemeServant
says

Dvhughes, yes maybe

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