3 posts
  • Has been part of the Envato Community for over 2 years
  • Has sold $100+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
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Doppulu says

Guys, I made my first sale! Thanks! Envato (GR), you R O C K! But, I would like to thank the person who purchased my item too. Is it possible? How do we get those details? Cheers.

1253 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
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Demorfoza says

You will never have access to such information. However if you really want to thank your buyers, why don’t do it via help file? :)

3 posts
  • Has been part of the Envato Community for over 2 years
  • Has sold $100+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
Doppulu says

@Demorfoza, Thanks for your reply. Yes, I have a help file with a thank you note included. I wanted to send him/her a PM. Looks like it’s not possible :(

1253 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+2 more
Demorfoza says

There is one exception to this. There may be situation when buyer will send you question (regarding your file or whatever) with contact form based on your profile. Then you will be able to check if that person really bought your file, but only then. There’s no other way :)

3 posts
  • Has been part of the Envato Community for over 2 years
  • Has sold $100+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
Doppulu says

@Demorfoza, That’s cool. But, in my case, they’ve not contacted me. Does that mean that my product is awesome! mmmm… well, I figured it out. My purchaser is a “GENIUS”, they don’t need support :) . Thanks again to my first purchaser, thanks Demorfoza and thank you ENVATO.

119 posts
  • Has sold $100+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in United Kingdom
  • Has been part of the Envato Community for over 3 years
+1 more
graphart1 says

Good question ! We asked a similar one too about simply how to contact or just to know who is the purchaser ?? Unfortunately no way

65 posts
  • Has referred 10+ members
  • Has sold $1,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in Sweden
+2 more
dvhughes says

If you have no other option, which it seems you don’t, may I suggest just thanking them in the items comments. There is a decent chance that the purchaser might eventually see your gratitude there.

119 posts
  • Has sold $100+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in United Kingdom
  • Has been part of the Envato Community for over 3 years
+1 more
graphart1 says

Dvhughes, yes maybe

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