2227 posts
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  • Located in Europe
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  • Had an item featured on Envato Market
+11 more
revaxarts
says
We all know managing customer requests can be hard without an efficient setup. Some automatic process can help you to separate the wheat from the chaff.
This is my idea:
I would like to auto response customers with a short message who send a message from my profile page but don’t send a message to other notifications, like purchase information, forum replies and other Envato related stuff.

So I set up an Google Account which can handle all my wishes (and even more). I hope someone can find this useful. I’ve used many images but don’t be scared each step is done very quickly ;)

Step 1
Follow this link and register your domain (this doesn’t affect your website only your emails). In my case it’s revaxarts-themes.com

Step 2
Insert some basic information about yourself

and hit the register button
Step 3
Now you have to confirm your domain.

Google offers several methods to do this step. I took the “upload an HTML ”:

After you have confirmed your domain you have to configure you MX Records
Step 4
Click on “Direct emails to Google Apps Mail”


Follow the steps (click next) until you reach “Set up Gmail” and use Google servers


Setup the MX Records at your hosting provider to the Google addresses


This can look different on your hosting providers control panel:


Now confirm you changes:

Now you have to wait up to 48 hours (or maybe only 30 minutes)

Try sending a test email to your desired address to check if it works
Step 5
Go to Settings > Labs and search for “Canned Responses” by Chad P in the list, click Enable and “Save Changes”
Step 6
Now you can write you auto response message by clicking the “Compose” button. If you have finished your words click on the “Canned responses” right under the subject line


Specify a name for your auto response
Step 7
Now create a new filter under Settings > Filter.
Use
] Message sent via your marketplace profile from
as subject and check the “Send canned response” check box

You can set up more filters too!

You may have to wait up to 24 hours to get this to work around the world

All the best
Xaver

2256 posts Digital Artist
  • Had an item featured in a magazine
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has referred 200+ members
+12 more
crozer
says

Why don’t you just create a regular @gmail account and use the vacation responder?

1723 posts
  • Helped protect Envato Market against copyright violations
  • Has sold $5,000+ on Envato Market
  • Has been part of the Envato Community for over 5 years
  • Had an item featured in an Envato Pack
+4 more
plugindistrict
says

Why don’t you just create a regular @gmail account and use the vacation responder?

+1

2227 posts
  • Achieved the monthly Community Superstar Award
  • Located in Europe
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+11 more
revaxarts
says

Why don’t you just create a regular @gmail account and use the vacation responder?
Because
  1. I would like to have my own domain
  2. only auto respond people who send from my profile page
2256 posts Digital Artist
  • Had an item featured in a magazine
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has referred 200+ members
+12 more
crozer
says


Why don’t you just create a regular @gmail account and use the vacation responder?
Because
  1. I would like to have my own domain
  2. only auto respond people who send from my profile page

Yeah I get that you want to use your own domain, and that’s definitely useful. I was just basing off of this threads’ title. Either way, thanks for the amazingly detailed guide.

3524 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark
Moderator
says

Has anyone else noticed that this has stopped working as of yesterday? It seems Envato has changed the return-path header to a Mandrill bounce address. So customers are no longer getting the auto-reply. I haven’t been able to find a way to have Canned Responses reply to the From field rather than the return path.

Anyone else have any luck?

320 posts
  • Has been part of the Envato Community for over 3 years
  • Sells items exclusively on Envato Market
  • Has sold $40,000+ on Envato Market
  • Won a Most Wanted contest
+3 more
SuggeElson
says

Awesome :)

2227 posts
  • Achieved the monthly Community Superstar Award
  • Located in Europe
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+11 more
revaxarts
says

Your’re right, doesn’t work for me either. Maybe I should go with a custom solution :(

3524 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark
Moderator
says

Your’re right, doesn’t work for me either. Maybe I should go with a custom solution :(

I wonder if it would help if Envato added a reply-to header rather than just ‘from’? Perhaps that would trump the return-path when Canned Responses chooses where to send the reply. Too bad we can’t see/edit the Labs code – it’s powerful but not very configurable.

5204 posts
  • Provided great contribution to our forums
  • Achieved the monthly Community Superstar Award
  • Helps us moderate the forums
  • Has been part of the Envato Community for over 6 years
+17 more
dtbaker
Moderator
says

Yer my autoreplies have stopped working.

Bugger, I think a lot of authors would be using autoreplies on their contact forms.

Flagged for staff reply, hopefully can get this issue infront of a dev soon! :)

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