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ThemeFocus says

Hi, I find some buyer used Regular License for 2+ different clients site (at lease 2 clients). I think we will stop the buyer all help and support as he before break the license penalized.

Did u also find the same question?

All author maybe also waitting the best solve method for it!

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WebSmacker says

How do you know they didn’t buy it multiple times? We can’t see how many times someone purchases…

abhimanyusharma003
abhimanyusharma003 Recent Posts Threads Started
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abhimanyusharma003 says

I also know that many of my buyer are using my product on more than “one single End Product”.
I also want to know that what to do in this case.

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ThemeFocus says

How do you know they didn’t buy it multiple times? We can’t see how many times someone purchases…

If buyer send PM will can use a link check his purchase information.Or you can ask him send u the 2 license purchase code.Because of purchase code is different.

I don’t know other method. :)

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Jaynesh says

It’s not worth the effort. Be happy that they purchased it and move on.

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VF says

Hi, I find some buyer used Regular License for 2+ different clients site (at lease 2 clients). I think we will stop the buyer all help and support as he before break the license penalized.

Did u also find the same question?

All author maybe also waitting the best solve method for it!

Personally I would be happy to accept as along as they do not come for support/customization. In an informal sense, a buyer asking half dozen questions for single implementation is worse than someone utilizing it for more than one project but doesn’t need customization/answer from author.

And it is not worthy to trace buyers who goes for more than purchased numbers. This is why a multi-license with some discount is needed – even if such sales are too low. It is a proper way to respect / encourage the buyers who follows license terms.

811 posts We're a nice team!
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  • Sells items exclusively on Envato Market
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ThemeFocus says


Hi, I find some buyer used Regular License for 2+ different clients site (at lease 2 clients). I think we will stop the buyer all help and support as he before break the license penalized.

Did u also find the same question?

All author maybe also waitting the best solve method for it!

Personally I would be happy to accept as along as they do not come for support/customization. In an informal sense, a buyer asking half dozen questions for single implementation is worse than someone utilizing it for more than one project but doesn’t need customization/answer from author.

And it is not worthy to trace buyers who goes for more than purchased numbers. This is why a multi-license with some discount is needed – even if such sales are too low. It is a proper way to respect / encourage the buyers who follows license terms.

Because of before he already ask many question and get help from us with first client, then again and again ask questions and want to get help for another client site. When we find he have no purchase 2 license then let him send us the 2 purchase license didn’t get any reply! We also have no get any custome services from the buyer but already provide many help.

I don’t know can you full understand me.

:)

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WebSmacker says

If buyer send PM will can use a link check his purchase information.Or you can ask him send u the 2 license purchase code.Because of purchase code is different.

I don’t know other method. :)

Good to know! thanks :)

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VF says

Because of before he already ask many question and get help from us with first client, then again and again ask questions and want to get help for another client site. When we find he have no purchase 2 license then let him send us the 2 purchase license didn’t get any reply! We also have no get any custome services from the buyer but already provide many help.

I don’t know can you full understand me.

:)

In such case, I would rather send the license page link and ask the buyer to get more licenses or inform that support is not available for more than single implementation. It may cost losing ratings though! :D Not getting reply (from buyer) is better than losing ratings!

Again, encouraging good buyers is better than forcing other ones to obey the terms – the safer approach for digital goods. We have bundles that discounts a lot but we don’t discount for multi-license users.

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TimMcMorris says

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
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  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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