14 posts
  • Has sold $1,000+ on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Sells items exclusively on Envato Market
Clivern
says

I opened ticket (JVN-267-64024) yesterday :S and i still wait so how many days :yawn: it take to get ticket checked …!!! or i have to find another option :nerdy:

243 posts
  • Made it to the Authors' Hall of Fame
  • Has been part of the Envato Community for over 4 years
  • Had an item that was trending
  • Had an item that became a weekly top seller
+6 more
SurStudio
says

I think if your ticket is answered in less than a week you could consider yourself a lucky person :)

I’m still waiting for an answer submitted on September 21st (ACW-127-50448)

In my personal experience, I think I never had to wait more than 2 months :D

14 posts
  • Has sold $1,000+ on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Sells items exclusively on Envato Market
Clivern
says

so now i have to take option B :notfunny:

6782 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

It depends on the complexity of the ticket and if certain staff members are required to handle it. Typical tickets run about 48-72 hours currently. We’ve been driving that time down lately as we ramp up our Support team members. Thanks!

14 posts
  • Has sold $1,000+ on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Sells items exclusively on Envato Market
Clivern
says

i appreciate that .thanks !

243 posts
  • Made it to the Authors' Hall of Fame
  • Has been part of the Envato Community for over 4 years
  • Had an item that was trending
  • Had an item that became a weekly top seller
+6 more
SurStudio
says

It depends on the complexity of the ticket and if certain staff members are required to handle it. Typical tickets run about 48-72 hours currently. We’ve been driving that time down lately as we ramp up our Support team members. Thanks!

I just asked what do I exactly need to do to get the “Copyright/Sheriff” badges: http://support.envato.com/index.php?/Knowledgebase/Article/View/263/41/what-are-community-badges

It’s been more than 3 weeks ;)

14 posts
  • Has sold $1,000+ on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Sells items exclusively on Envato Market
Clivern
says

just Report copyright infringements to support.

243 posts
  • Made it to the Authors' Hall of Fame
  • Has been part of the Envato Community for over 4 years
  • Had an item that was trending
  • Had an item that became a weekly top seller
+6 more
SurStudio
says

just Report copyright infringements to support.

I have done that. That’s why I’m asking “what do I exactly need to do”.

1823 posts
  • Had an item that was trending
  • Located in United States
  • Helped protect Envato Market against copyright violations
  • Has sold $10,000+ on Envato Market
+5 more
plugindistrict
says

nothing more you can do. If support feels like you helped them in that area, they’ll give you a badge.

243 posts
  • Made it to the Authors' Hall of Fame
  • Has been part of the Envato Community for over 4 years
  • Had an item that was trending
  • Had an item that became a weekly top seller
+6 more
SurStudio
says

nothing more you can do. If support feels like you helped them in that area, they’ll give you a badge.

Sorry, but that doesn’t make any sense. Every single badge has a very specific meaning and a very specific way to get it, which has nothing to do with “feelings”. Thanks for trying to help, but I’d really like to hear the answer from Envato’s staff.

by
by
by
by
by
by