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Clivern says

I opened ticket (JVN-267-64024) yesterday :S and i still wait so how many days :yawn: it take to get ticket checked …!!! or i have to find another option :nerdy:

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SurStudio says

I think if your ticket is answered in less than a week you could consider yourself a lucky person :)

I’m still waiting for an answer submitted on September 21st (ACW-127-50448)

In my personal experience, I think I never had to wait more than 2 months :D

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Clivern says

so now i have to take option B :notfunny:

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KingDog Envato team says

It depends on the complexity of the ticket and if certain staff members are required to handle it. Typical tickets run about 48-72 hours currently. We’ve been driving that time down lately as we ramp up our Support team members. Thanks!

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Clivern says

i appreciate that .thanks !

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SurStudio says

It depends on the complexity of the ticket and if certain staff members are required to handle it. Typical tickets run about 48-72 hours currently. We’ve been driving that time down lately as we ramp up our Support team members. Thanks!

I just asked what do I exactly need to do to get the “Copyright/Sheriff” badges: http://support.envato.com/index.php?/Knowledgebase/Article/View/263/41/what-are-community-badges

It’s been more than 3 weeks ;)

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Clivern says

just Report copyright infringements to support.

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SurStudio says

just Report copyright infringements to support.

I have done that. That’s why I’m asking “what do I exactly need to do”.

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WebSmacker says

nothing more you can do. If support feels like you helped them in that area, they’ll give you a badge.

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SurStudio says

nothing more you can do. If support feels like you helped them in that area, they’ll give you a badge.

Sorry, but that doesn’t make any sense. Every single badge has a very specific meaning and a very specific way to get it, which has nothing to do with “feelings”. Thanks for trying to help, but I’d really like to hear the answer from Envato’s staff.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
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