- Bought between 10 and 49 items
- Community Moderator
- Exclusive Author
- Has been a member for 3-4 years
- Interviewed on the Envato Notes blog
- Referred between 1 and 9 users
- Sold between 1 000 and 5 000 dollars
- United States
Hey guys,
Has anyone else experienced the little grey play/loading button (grey box) in the center of the preview not disappearing when using Safari 5, Chrome and Firefox on Mac OS X (10.6)?
The grey button disappears as expected in Windows 7 using Chrome.
Basically, it makes the preview potentially look unprofessional to the customer which I know we’re not going for.
Thanks for the help everyone!
I didn’t see any other posts on the forum about this, so if there’s one already out there forgive me for repeating the question.
- Lead Reviewer
- Envato Staff
- United States
- Exclusive Author
- Has been a member for 5-6 years
- Sold between 5 000 and 10 000 dollars
- Author was Featured
- Item was Featured
- Attended a Community Meetup
I tried using FF, IE, and Chrome on my PC, and Safari, FF, and Chrome on my Mac, and can’t reproduce this issue. Have you tried clearing your cache?
- Community Moderator
- United States
- Was featured in a podcast
- Attended a Community Meetup
- Author had a Free File of the Month
- Bought between 50 and 99 items
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Has been a member for 4-5 years
- Contributed a Tutorial to a Tuts+ Site
Hi unseenbattle,
I also am unable to replicate this issue. If you could please submit a support ticket with a full page screenshot we’ll look into it. Thanks 
- Sold between 100 000 and 250 000 dollars
- Referred more than 2000 users
- Author was Featured
- Exclusive Author
- Bought between 50 and 99 items
- Finland
- Has been a member for 3-4 years
- Microlancer Beta Tester
Everything works fine here (10.5)
- Exclusive Author
- Has been a member for 3-4 years
- Referred between 100 and 199 users
- Romania
- Sold between 10 000 and 50 000 dollars
Hey guys,Has anyone else experienced the little grey play/loading button (grey box) in the center of the preview not disappearing when using Safari 5, Chrome and Firefox on Mac OS X (10.6)?
The grey button disappears as expected in Windows 7 using Chrome.
Basically, it makes the preview potentially look unprofessional to the customer which I know we’re not going for.
Thanks for the help everyone!
I didn’t see any other posts on the forum about this, so if there’s one already out there forgive me for repeating the question.
Same thing hapens to me on some items preview, only that I’m on windows xp 64 machine using FF. At some point used to be more frequent, now it hapens from time to time.
Anyway… hope this thing gets sorted out guys
- Bought between 10 and 49 items
- Community Moderator
- Exclusive Author
- Has been a member for 3-4 years
- Interviewed on the Envato Notes blog
- Referred between 1 and 9 users
- Sold between 1 000 and 5 000 dollars
- United States
This is a little overdue on a response, but I just entered a support ticket for the issue. I also don’t think I made it clear that this was for videohive and think that this post is in the wrong section. A newbie mistake on my part. My bad.
To the mods – you can move/lock this post for the sake of clarity, just don’t yell at me… I’m sorry! 
John
Request processing...