- Exclusive Author
- Item was Featured
- Author was Featured
- Author had a File in an Envato Bundle
- Has been a member for 4-5 years
- Sold between 100 000 and 250 000 dollars
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- India
- Has been a member for 3-4 years
- Attended a Community Meetup
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Bought between 50 and 99 items
- Canada
- Community Ambassador
- Beta Tester
- Contributed a Tutorial to a Tuts+ Site
- Envato Staff
If anyone has reported it to Support, just send me the ticket number and I’ll get it short-listed with the Devs. Thanks! travis at envato dot com
- Exclusive Author
- Item was Featured
- Author was Featured
- Author had a File in an Envato Bundle
- Has been a member for 4-5 years
- Sold between 100 000 and 250 000 dollars
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- India
KingDog said
If anyone has reported it to Support, just send me the ticket number and I’ll get it short-listed with the Devs. Thanks! travis at envato dot com
Just wondering you can’t create a ticket? You already seen there is something suddenly missing 
- Has been a member for 3-4 years
- Attended a Community Meetup
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Bought between 50 and 99 items
- Canada
- Community Ambassador
- Beta Tester
- Contributed a Tutorial to a Tuts+ Site
- Envato Staff
VF said
KingDog saidJust wondering you can’t create a ticket? You already seen there is thing suddenly missing
If anyone has reported it to Support, just send me the ticket number and I’ll get it short-listed with the Devs. Thanks! travis at envato dot com
No, I can certainly create one, but if there’s several in already then it just clogs the Support system. I figure we may as well work of an existing ticket 
- Community Superstar
- Italy
- Sold between 10 000 and 50 000 dollars
- Has been a member for 3-4 years
- Microlancer Beta Tester
- Beta Tester
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Exclusive Author
- Author had a Free File of the Month
I didn’t contacted support.
but KingDog you should have some direct communication line with the staff, like some secret red phone.
- Sold between 100 000 and 250 000 dollars
- Won a Competition
- Author was Featured
- Item was Featured
- Referred between 500 and 999 users
- Author had a Free File of the Month
- Author had a File in an Envato Bundle
- Bought between 10 and 49 items
KingDog saidThis is all marketplaces bug, why a support ticket is even needed ? Nobody at envato hq is checking home page ?
No, I can certainly create one, but if there’s several in already then it just clogs the Support system. I figure we may as well work of an existing ticket
BF
- Author was Featured
- Bought between 10 and 49 items
- Exclusive Author
- Has been a member for 1-2 years
- Microlancer Beta Tester
- Referred between 1 and 9 users
- Slovenia
- Sold between 50 000 and 100 000 dollars
Maybe staffers are getting a generated response guess someone got rejected
- Has been a member for 3-4 years
- Attended a Community Meetup
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Bought between 50 and 99 items
- Canada
- Community Ambassador
- Beta Tester
- Contributed a Tutorial to a Tuts+ Site
- Envato Staff
doru said
I didn’t contacted support. but KingDog you should have some direct communication line with the staff, like some secret red phone.
I have the direct line, but I prefer to let a Support team member call so that the Devs will yell at them for waking them up
I’ll open a ticket now.
- Australia
- Bought between 10 and 49 items
- Envato Developer
- Envato Staff
- Exclusive Author
- Has been a member for 3-4 years
This should be fixed now (although it may take a little while to appear on some marketplaces while the caches clear.)
Sorry! We just plain dropped the ball on this one. We were trying to fix another bug, and didn’t test the way we usually do. I’ve now added some automated tests around it to make sure it doesn’t happen again.
Pete Yandell, Marketplace Lead Architect
- Referred between 1 and 9 users
- Author had a Free File of the Month
- Sold between 1 000 and 5 000 dollars
- Bought between 1 and 9 items
- Exclusive Author
- Has been a member for 1-2 years
Thanks for the reply on that, notahat!
It is fixed now! Well done!
Request processing...