5458 posts The Dude Abides
  • Became a Top 20 Author of the Month
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
+11 more
CodingJack
says

When a buyer asks a question and the author responds, the buyer can then respond to the author’s response and you end up with a nice and organized packaged discussion. But if a buyer creates a post, he/she can not directly respond to his/her own comment. And this creates the following situation:

comment: Help with problem “a”!

20 minutes later:
comment: Ok, I solved problem “a”, help with problem “b”!

20 minutes later:
comment: Ok, I solved problem “b”, help with problem “c”!

The result is:

  • Item has almost a whole page of comments from the same buyer
  • Even though the buyer solved all his own questions, instead of responding once with a “glad you figured it out, let me know if you have any other questions”, I end up having to answer each comment individually, because unanswered comments are bad for business.
280 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
PrimaThemes
says

Hi CodingJack,

They do can respond their previous comment. But, yes, some of them don’t know that there is “reply” button on their previous comment, or they prefer to post new comment to get more attention from the author.

For this type of buyers, when a buyer start asking many questions in item comments, I always use this standard answers:

“Hi buyername, could we continue this discussion privately by contacting us via our [ profile page | support forum ]. It will make it easier for both you and us to answer your questions properly.”

Note: This is temporary solution before Envato has better support solution. ;)

5458 posts The Dude Abides
  • Became a Top 20 Author of the Month
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
+11 more
CodingJack
says

^ Unfortunately this is not correct. And it’s easy for authors to overlook this as the issue applies to buyers only.

Example One:

  • buyer comment
  • author responds
  • buyer can now respond to original comment thread

Example Two:

  • buyer comment
  • buyer tries to add to the discussion but can not respond to their original comment if the author has yet to respond, and instead must create a new post

It’s also common for buyers to say “Sorry for all the posts, I can’t seem to respond to my own comments”.

280 posts
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
PrimaThemes
says

Example Two:

- buyer comment
- buyer can not respond to their initial comment and must post another

It’s also common for buyers to say “Sorry for all the posts, I can’t seem to respond to my own comments”.

Ouwh, I just realized this “Example Two”... Thanks for sharing…

5458 posts The Dude Abides
  • Became a Top 20 Author of the Month
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
+11 more
CodingJack
says

I also think it might be a good idea to let buyers respond to each others comments. That way buyers with the same questions could contribute to a previous discussion as opposed to always having to create a new one.

911 posts Never trust a ballerina with a moustache
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Interviewed on an Envato blog
  • Has collected 10+ items on Envato Market
+6 more
Carmen
says

Hey @CodingJack,

I’ll send this through to Justin to have a look at. :)

536 posts
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
  • Located in Australia
  • Has been part of the Envato Community for over 3 years
+1 more
justinfrench
Envato team
says

Wow this does seem pretty broken. Letting the buyer reply to their original comment seems like the obvious next step. Maybe there was a good reason, but it’s not obvious to Ben or I now, so I’ll add a ticket and we’ll see if anything odd comes up!

1404 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 200+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+8 more
Pricop
says

This would be very helpful, I myself found in the same situation with over 400+ comments to a single Item, but I highly doubt it will come anytime soon.


Wow this does seem pretty broken. Letting the buyer reply to their original comment seems like the obvious next step. Maybe there was a good reason, but it’s not obvious to Ben or I now, so I’ll add a ticket and we’ll see if anything odd comes up!

Yeah, that would be great, a lot of my customers forgot to include some details in their questions, and they come back after 1 hour opening a new thread. Usually I reply to his first thread [to all his questions] and then report the other one to be deleted.

5356 posts
  • Achieved the monthly Community Superstar Award
  • Created a helpful tool/app using the Envato API
  • Became a Top 20 Author of the Month
  • Had an item that was trending
+19 more
dtbaker
Moderator
says

But if a buyer creates a post, he/she can not directly respond to his/her own comment.

replying seems to work with a bit of user scripting, eg: http://codecanyon.net/item/blades-3d-responsive-retina-ready-banner-rotator/discussion/4898229#comment_4244850

would be nice to enable this “buyer can reply to their own comment” feature. I do get the occasional duplicate comments which would have been easier to follow if original-buyer-reply was allowed.

edit in theory that means anybody can reply to anyone elses comment by changing parent_id

edit again it would kinda be cool to let any verified buyer reply to anyones comment – I get quite a few people who reply like @otherguy your doing it wrong, check the faq and stuff. but that’s a bit out of scope of this thread (and there would need to be a moderator feature allowing reported comments to be split out into their own thread (if this doesn’t already exist?) )

2 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
Atomic81
says

Hi everyone, just a quick note to let you know, we have made an update. A buyer can now add replies to their own comments :)

by
by
by
by
by
by