41 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has referred 50+ members
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+7 more
onokazu
says

I am getting this error trying to submit a ticket with the department Marketplaces -> Payment Issue selected:

Invalid department ID specified; please select a valid department.

332 posts Tabvn
  • Has been part of the Envato Community for over 3 years
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+5 more
tabvn
says

I am getting this error trying to submit a ticket with the department Marketplaces -> Payment Issue selected: Invalid department ID specified; please select a valid department.

This is way i did and i can post ticket

use firebug and edit form action from

http://support.envato.com/index.php?/Live2/Tickets/Submit/RenderForm

to

http://support.envato.com/index.php?/Tickets/Submit/RenderForm

ticket issue

I hope this helps :)

6776 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Please clear your browser cookies and cache. That has worked for some. Also try opening the page in incognito mode or another similar privacy setting. This is only a temporary workaround while the Devs try to find out why it did in the first place. Thanks!

1210 posts Making art out of nothing at all
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
+9 more
3Ddym
says


I am getting this error trying to submit a ticket with the department Marketplaces -> Payment Issue selected: Invalid department ID specified; please select a valid department.

This is way i did and i can post ticket

use firebug and edit form action from

http://support.envato.com/index.php?/Live2/Tickets/Submit/RenderForm

to

http://support.envato.com/index.php?/Tickets/Submit/RenderForm

ticket issue

I hope this helps :)

This shows how intelligent people are here in envato, good work man :)

41 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has referred 50+ members
  • Has collected 10+ items on Envato Market
+7 more
onokazu
says

Thanks for all your help. I switched to FF (was using Chrome) and all seems to work well.

5410 posts
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+20 more
dtbaker
Moderator
says

@devs I got this error too. Maybe something to shoot the Kayako guys :

If I change the default cookie SWIFT_client value from this:
a%3A1%3A%7Bs%3A15%3A%22templategroupid%22%3Bs%3A1%3A%226%22%3B%7D
over to this value (generated when going incognito)
a%3A1%3A%7Bs%3A15%3A%22templategroupid%22%3Bs%3A1%3A%221%22%3B%7D it works fine and will let me select a department.

If I change it back to the original value of a%3A1%3A%7Bs%3A15%3A%22templategroupid%22%3Bs%3A1%3A%226%22%3B%7D it returns to not letting me select a department and generating that error.

it will also let me submit a ticket if I remove the SWIFT_client cookie.

meh, not sure if that’ll help.

2276 posts
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+15 more
revaxarts
says

^ fixing the Envato network :)

3439 posts
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+2 more
organicbee
says

^ fixing the Envato network :)
^^ they just need to hire both of you….
6776 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Thanks guys! I’m going to pass it on to the Devs who are looking at the issue to see if it’s something they can incorporate.

38 posts
  • Has been part of the Envato Community for over 4 years
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  • Member of the Envato Team
+1 more
stevehodgkiss
Envato team
says

Thanks for the helpful info! This should be fixed now.

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