155 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 4-5 years
  • Ukraine
  • Author had a File in an Envato Bundle
  • Referred more than 2000 users
  • Bought between 10 and 49 items
  • Exclusive Author
+1 more
Semenov says

I sent support ticket (#214892) to Envato support, about 24h ago, about urgent issue. It would be great to hear an answer.

Sorry for using forum for this, I understand you guys are very busy, @envato_support twitter isn’t responding.

Thank you.

60 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Serbia
  • Sold between 1 000 and 5 000 dollars
pavle says

Same thing here, mate.

digitalvox_design
digitalvox_design Recent Posts
Threads Started
78 posts
  • Beta Tester
  • Europe
  • Has been a member for 3-4 years
  • Referred between 50 and 99 users
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Sold between 1 000 and 5 000 dollars
digitalvox_design says

Similar “problems” here. I submitted Ticket ID: 213537 five days ago, but I still do not have final answers. I do not know about rules when ticket can / must be closed, so if my post is wrong, sorry. I usually do not participate in forum discussions on this issue, but sometimes you need share an experience that can be helpful. - digitalvox

189 posts Test Subject at Aperture Science
  • Microlancer Beta Tester
  • Envato Staff
  • Support Staff
  • Has been a member for 7-8 years
  • Attended a Community Meetup
  • Beta Tester
  • Bought between 50 and 99 items
  • Exclusive Author
  • Interviewed on the Envato Notes blog
+3 more
Ibby Staff says

Hi guys, I hope you are well. My name is Ibrahim Rodríguez from Envato Support. I’m very sorry that we are delayed in replying to your tickets, the team is getting ready for the annual meetup and we are working as fast as possible. In addition to this, we also had some issues with the servers yesterday, but everything is fine now.

I’m checking your tickets right now, thanks for your patience and my apologies for any inconvenience caused.

Have a great day!

362 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 50 and 99 items
  • Referred between 200 and 499 users
  • Author had a Free File of the Month
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Russian Federation
+3 more
OrangeIdea says

Hey, I sent support tickets and made many… very many… piracy submissions via this old form, but still got nothing… not badge, not any respond. ;(

60 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Serbia
  • Sold between 1 000 and 5 000 dollars
pavle says

Well, I think we all know who you are ;)

362 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 50 and 99 items
  • Referred between 200 and 499 users
  • Author had a Free File of the Month
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Russian Federation
+3 more
OrangeIdea says

Well, I think we all know who you are ;)

i just want my badge for “Repeatedly Helped protect Envato Marketplaces against copyright violations” ;)

189 posts Test Subject at Aperture Science
  • Microlancer Beta Tester
  • Envato Staff
  • Support Staff
  • Has been a member for 7-8 years
  • Attended a Community Meetup
  • Beta Tester
  • Bought between 50 and 99 items
  • Exclusive Author
  • Interviewed on the Envato Notes blog
+3 more
Ibby Staff says

I sent support ticket (#214892) to Envato support, about 24h ago, about urgent issue. It would be great to hear an answer.

Sorry for using forum for this, I understand you guys are very busy, @envato_support twitter isn’t responding.

Thank you.

Hi Semenov, I have replied and escalated your ticket, you should receive a reply soon.

Thanks!

189 posts Test Subject at Aperture Science
  • Microlancer Beta Tester
  • Envato Staff
  • Support Staff
  • Has been a member for 7-8 years
  • Attended a Community Meetup
  • Beta Tester
  • Bought between 50 and 99 items
  • Exclusive Author
  • Interviewed on the Envato Notes blog
+3 more
Ibby Staff says

Similar “problems” here. I submitted Ticket ID: 213537 five days ago, but I still do not have final answers. I do not know about rules when ticket can / must be closed, so if my post is wrong, sorry. I usually do not participate in forum discussions on this issue, but sometimes you need share an experience that can be helpful. - digitalvox

Hi digitalvox, I see that your ticket is already assigned to the necessary staff member, you should receive a reply soon. Please allow some time while the reviewer in question replies back. Thanks so much for your patience.

189 posts Test Subject at Aperture Science
  • Microlancer Beta Tester
  • Envato Staff
  • Support Staff
  • Has been a member for 7-8 years
  • Attended a Community Meetup
  • Beta Tester
  • Bought between 50 and 99 items
  • Exclusive Author
  • Interviewed on the Envato Notes blog
+3 more
Ibby Staff says


Well, I think we all know who you are ;)
i just want my badge for “Repeatedly Helped protect Envato Marketplaces against copyright violations” ;)

Hi OrangeIdea, congratulations for your new badge! :D Please allow some time while the badge appears in your profile. Thanks for protecting the marketplaces!

Have a great day!

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