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revaxarts
says

so you cleared cache but did you cleared the cookies? An empty cache is not required.

My latest referral was yesterday so the system works (at least yesterday :) )

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UBLThemes
says

so you cleared cache but did you cleared the cookies? An empty cache is not required. My latest referral was yesterday so the system works (at least yesterday :) )

On chrome it asks to clear all which includes cookies which we did

So all caches and cookies should be taken off which is true as l had to log back into my personal site because cookies had been terminated

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cyzer
says

same IP. refferals doesnt work on the ip which already visited the marketplaces

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UBLThemes
says

same IP. refferals doesnt work on the ip which already visited the marketplaces

That is just stupid, why would they do that?

If that is the case, then Envato are cheating, I would never ask a client to log on and buyer there own theme, this could cause complications if they are novices which 90% are.

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quickandeasy
says

As far as I can see, referrals are working fine.

Most likely PEBKAC

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emonik
says

I had the same issue as UBL twice ! ( at least, since these are the times I assisted to the sign up process… )

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UBLThemes
says

As far as I can see, referrals are working fine.

Most likely PEBKAC

I have 6 referrals this month, all worked 100% but on this occasion it has not.

It looks like not everyone of them actually count.

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mudi
says

Maybe Envato also tracks IP Address so when signed up with the same IP.

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CurlyThemes
says

I have the exact same problem: I gave my client the referral link, eh cleared all cookies and private data, then clicked, got the “clickthrough_id” query var, i saw the click in the earnings page, but i never saw him as a registered user, or his purchase. Also i made a test myself, creating an account from a friend of mine from his house. Again deleted everything just to be sure, same experience, same result.

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krafti
says

happens me once too, but i am pretty sure my client was on envato before or visited over someone other ref link the marketplace. if it works you get a new registrered user in your referral earnings table.

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