2028 posts
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
  • Provided great feedback to improve the user experience on Envato Market
  • Interviewed on an Envato blog
+9 more
revaxarts says

so you cleared cache but did you cleared the cookies? An empty cache is not required.

My latest referral was yesterday so the system works (at least yesterday :) )

632 posts
  • Has referred 50+ members
  • Has sold $40,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 100+ items on Envato Market
+5 more
UBLThemes says

so you cleared cache but did you cleared the cookies? An empty cache is not required. My latest referral was yesterday so the system works (at least yesterday :) )

On chrome it asks to clear all which includes cookies which we did

So all caches and cookies should be taken off which is true as l had to log back into my personal site because cookies had been terminated

1620 posts I create things I wish existed
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Won a competition
  • Made it to the Authors' Hall of Fame
+8 more
cyzer says

same IP. refferals doesnt work on the ip which already visited the marketplaces

632 posts
  • Has referred 50+ members
  • Has sold $40,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 100+ items on Envato Market
+5 more
UBLThemes says

same IP. refferals doesnt work on the ip which already visited the marketplaces

That is just stupid, why would they do that?

If that is the case, then Envato are cheating, I would never ask a client to log on and buyer there own theme, this could cause complications if they are novices which 90% are.

3723 posts Community Moderator
  • Has referred more than 5000 members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 100+ items on Envato Market
+9 more
quickandeasy Moderator says

As far as I can see, referrals are working fine.

Most likely PEBKAC

45 posts
  • Has referred 1+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
+2 more
emonik says

I had the same issue as UBL twice ! ( at least, since these are the times I assisted to the sign up process… )

632 posts
  • Has referred 50+ members
  • Has sold $40,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 100+ items on Envato Market
+5 more
UBLThemes says

As far as I can see, referrals are working fine.

Most likely PEBKAC

I have 6 referrals this month, all worked 100% but on this occasion it has not.

It looks like not everyone of them actually count.

1005 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 200+ members
  • Has sold $40,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+5 more
mudi says

Maybe Envato also tracks IP Address so when signed up with the same IP.

30 posts
  • Won a competition
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Has sold $40,000+ on Envato Market
+6 more
CurlyThemes says

I have the exact same problem: I gave my client the referral link, eh cleared all cookies and private data, then clicked, got the “clickthrough_id” query var, i saw the click in the earnings page, but i never saw him as a registered user, or his purchase. Also i made a test myself, creating an account from a friend of mine from his house. Again deleted everything just to be sure, same experience, same result.

385 posts
  • Has referred 1000+ members
  • Has sold $1,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 100+ items on Envato Market
+4 more
krafti says

happens me once too, but i am pretty sure my client was on envato before or visited over someone other ref link the marketplace. if it works you get a new registrered user in your referral earnings table.

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