715 posts
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Sold between 50 000 and 100 000 dollars
  • Author had a Free File of the Month
  • Exclusive Author
  • Has been a member for 5-6 years
  • Beta Tester
+3 more
majd_abdul says

Hey all,

I just had two buyers who bought my latest game but got a download link to some other package instead. It shows on their comment that they bought the game, but one of the them says he got documents only, and the other says he got some wordpress theme instead!

I tried downloading the package myself and I got all the files correctly.

Anyone know about such a problem?

3256 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Exclusive Author
  • Interviewed on the Envato Notes blog
  • Beta Tester
  • Author had a File in an Envato Bundle
  • Author had a Free File of the Month
+4 more
ParkerAndKent says
majd_abdul said
Hey all,

I just had two buyers who bought my latest game but got a download link to some other package instead. It shows on their comment that they bought the game, but one of the them says he got documents only, and the other says he got some wordpress theme instead!

I tried downloading the package myself and I got all the files correctly.

Anyone know about such a problem?

This sounds really bad if it’s a bug :O

807 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • Ireland
  • Referred between 500 and 999 users
  • Sold between 10 000 and 50 000 dollars
matu says

yeah that doesn’t sound good one bit

did they try re-downloading?

nice game by the way

1487 posts AEdorde.com - After Effects Projects
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Exclusive Author
  • Referred between 1000 and 1999 users
  • Has been a member for 4-5 years
  • Bought between 50 and 99 items
  • Beta Tester
+4 more
dorde says

Last night I found another bug at envato marketplaces, but I cat’t find “report a bug” form anywhere. How can I report it? At support.envato.com… there is no category for report a bug. Any form for that?
Thanks

1947 posts Do the Needful
  • Envato Staff
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Has been a member for 3-4 years
  • United States
  • Support Staff
  • Author had a Free File of the Month
  • Microlancer Beta Tester
  • Contributed a Blog Post
+7 more
JamiGibbs Staff says

Hi majd_abdul,

Make sure that you send a support ticket about that issue so they can look into it. If there’s a problem we definitely want to head it off before it affects other users. ;)

http://themeforest.net/support

@dorde

Selecting ‘General Inquiry’ will be sufficient to report a bug, I’d think.

4594 posts
  • Envato Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
  • Beta Tester
  • Contributed a Tutorial to a Tuts+ Site
+6 more
KingDog Staff says

You can use General Inquiry to report a bug for now. We may have to look at adding bug reporting into the selections. Thanks :)

(Update: It appears that I now owe Jami a beer)

1487 posts AEdorde.com - After Effects Projects
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Exclusive Author
  • Referred between 1000 and 1999 users
  • Has been a member for 4-5 years
  • Bought between 50 and 99 items
  • Beta Tester
+4 more
dorde says

Thanks!
I just submitted ticket. I didnt received ticked id on mail…
If it’s possible check it asap. I’m sure I deserved few beers for this. :p



Edit: Ticket ID: PHH -632-20513

1947 posts Do the Needful
  • Envato Staff
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Has been a member for 3-4 years
  • United States
  • Support Staff
  • Author had a Free File of the Month
  • Microlancer Beta Tester
  • Contributed a Blog Post
+7 more
JamiGibbs Staff says
KingDog said
You can use General Inquiry to report a bug for now. We may have to look at adding bug reporting into the selections. Thanks :) (Update: It appears that I now owe Jami a beer)

Great minds….

And I prefer MGD . :)

4594 posts
  • Envato Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
  • Beta Tester
  • Contributed a Tutorial to a Tuts+ Site
+6 more
KingDog Staff says
dorde said
I’m sure I deserved few beers for this. :p



Beers for everyone!

3699 posts Community Moderator
  • Author had a File in an Envato Bundle
  • Grew a moustache for the Envato Movember competition
  • Community Moderator
  • Referred more than 2000 users
  • Has been a member for 4-5 years
  • United Kingdom
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Contributed a Blog Post
+4 more
quickandeasy Volunteer moderator says

Someone mentioned beer?

by
by
by
by
by
by