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JasonGraham
says

I just noticed today that none of my tracks show their ratings anymore – not in my portfolio, not in the category listing (e.g. Music > Acoustic/Folk), not in search (ratings in search was problematic before today anyway, I logged a ticket for that). But there are tracks (older tracks?) with ratings. Are your ratings for your recent tracks showing? The only place I see a star rating is in my profile for my overall user rating, but nothing for individual tracks.

Are the staff getting rid of / fixing the rating system?

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matsteiner
Envato team
says

Wow, all my ratings except the one of a piano collection are gone!?
This is maybe the day to get rid of the rating system!!?;) If not: I wouldn’t mind to get my ratings back… ;)

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tacoMusic
says

Looks like Envato may have upped the threshold for ratings i.e. you need more than the three or so ratings you needed previously for ratings to show now…

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brandonamatias
says

Looks like Envato may have upped the threshold for ratings i.e. you need more than the three or so ratings you needed previously for ratings to show now…

I think you’re right! All mine below 3 ratings do not show anymore

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StudioEtude
says

I asked a similar question to support about a year ago and got the same answer … I think it’s strange? Why is it so difficult? Perhaps there are reasons for everything, we just can not understand :)

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simaudio
says

you need more than the three or so ratings you needed previously for ratings to show now…

I’m pretty sure this is how it used to be up until about six months ago, you have to have more than three ratings for the ratings to become visible. The ratings are not visible until you sign in and then you can see all the ratings on your own items.

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matsteiner
Envato team
says


you need more than the three or so ratings you needed previously for ratings to show now…
I’m pretty sure this is how it used to be up until about six months ago, you have to have more than three ratings for the ratings to become visible. The ratings are not visible until you sign in and then you can see all the ratings on your own items.

Maybe!? But i can’t even see the ratings when i’m logged in, except the one 3x rated Piano Collection Pack, and this i can see no matter f i’m logged in or not…
Looks like it is a different problem this time?

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scottwills
Envato team
says

Good catch! I wondered why a lot of my personal ratings had disappeared too! :) I checked with the devs and it seems like they made ratings consistent with all our other Marketplaces in that ratings will now only be shown once a minimum of 3 ratings have been received for an item. We used to show ratings after only one rating on AudioJungle but I think they decided to make it consistent across the board. Mystery solved. :)

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KR_Music
says

Thanks for the info! Now I know that it was.

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gbiasillo
says

I think there’s a subtle difference though, as previously it was setup to only show ratings with 3+ ratings. However, authors could see ALL the ratings of our own tracks. Now, we can only see those with3 or more. Can this be changed as it’s good to see which tracks have been rated.

Cheers, Gari

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