I think i may have made an Envato ‘faux pas’ but thought Id see what the community say
Basically, iv got 2 items currently Soft Rejected, and i just needed a little clarification so I know where to focus my efforts so I sent the email the reviewer, however im not wondering if iv possibly done the wrong thing?
We get emails regularly, but we can only answer your questions through the support system (so that there’s a paper trail, if you will). The reviewer you contacted will most likely ask you to submit a ticket, and then the two of you can discuss your item.
I wouldn’t say you did the “wrong thing”; you did the natural thing.