426 posts
  • Sold between 10 000 and 50 000 dollars
  • Exclusive Author
  • Has been a member for 3-4 years
  • Bought between 50 and 99 items
  • Referred between 1 and 9 users
  • United Kingdom
SimpleSites4U says

I think i may have made an Envato ‘faux pas’ but thought Id see what the community say

Basically, iv got 2 items currently Soft Rejected, and i just needed a little clarification so I know where to focus my efforts so I sent the email the reviewer, however im not wondering if iv possibly done the wrong thing?

320 posts
  • Author had a File in an Envato Bundle
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • Sold between 1 000 and 5 000 dollars
  • United States
jwmcpeak says

We get emails regularly, but we can only answer your questions through the support system (so that there’s a paper trail, if you will). The reviewer you contacted will most likely ask you to submit a ticket, and then the two of you can discuss your item.

I wouldn’t say you did the “wrong thing”; you did the natural thing.

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