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SimpleSites4U
says

I think i may have made an Envato ‘faux pas’ but thought Id see what the community say

Basically, iv got 2 items currently Soft Rejected, and i just needed a little clarification so I know where to focus my efforts so I sent the email the reviewer, however im not wondering if iv possibly done the wrong thing?

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jwmcpeak
says

We get emails regularly, but we can only answer your questions through the support system (so that there’s a paper trail, if you will). The reviewer you contacted will most likely ask you to submit a ticket, and then the two of you can discuss your item.

I wouldn’t say you did the “wrong thing”; you did the natural thing.

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