388 posts
  • Author Level 3
  • Exclusive Author
  • Freebie
  • Poland
+3 more
DamianN
says

I sent 4 or 5 different messages to support center over the last month (mainly about copyright violation), and I still have not received any feedback ;[ I have received responses confirming the receipt only… What happens ?? Maybe our awesome agents gone to winter sleep? Quite impossible, because in Australia it is spring now …  

Oh and another complaint… Links to status of ticket are not working… Here is an example:  

http://support.envato.com/index.php?/default_import_/Tickets/Ticket/View/[ticket_ID_here]

 

User Error: default_import_ not found (includes/functions.php:29)

???

1950 posts Do the Needful
  • Weekly Top Seller
  • Author Level 8
  • Elite Author
  • 5 Years of Membership
+12 more
JamiGibbs
says

Hi Damian,

Sorry to hear of your frustration. The best way to report a copyright violation (outside of the Envato marketplace) is to submit it on the form here:

Illegal Distribution Form

I don’t believe you’ll receive any response from reporting a website on that form.

Of course, if you have a concern about a copyright violation on the Envato marketplace, then you’ll want to open a ticket with support:

Support

And if you’re having trouble getting a response, be sure to check your spam folder. It won’t hurt to also send a quick tweet to the Envato support staff twitter account with your ticket ID number:

Support Twitter

388 posts
  • Author Level 3
  • Exclusive Author
  • Freebie
  • Poland
+3 more
DamianN
says

Thanks for reply, next time i will use this form. I always check my spam folder, so the cause lies somewhere else. Thanks again & greets

8586 posts Community Moderator
  • United Kingdom
  • 7 Years of Membership
  • Moderator
  • Winner
+10 more
MSFX
Moderator
says

It appears they received your emails since you have a shiny sheriff badge :P

by
by
by
by
by
by