388 posts
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  • Sells items exclusively on Envato Market
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DamianN says

I sent 4 or 5 different messages to support center over the last month (mainly about copyright violation), and I still have not received any feedback ;[ I have received responses confirming the receipt only… What happens ?? Maybe our awesome agents gone to winter sleep? Quite impossible, because in Australia it is spring now …  

Oh and another complaint… Links to status of ticket are not working… Here is an example:  

http://support.envato.com/index.php?/default_import_/Tickets/Ticket/View/[ticket_ID_here]

 

User Error: default_import_ not found (includes/functions.php:29)

???

1950 posts Do the Needful
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JamiGibbs says

Hi Damian,

Sorry to hear of your frustration. The best way to report a copyright violation (outside of the Envato marketplace) is to submit it on the form here:

Illegal Distribution Form

I don’t believe you’ll receive any response from reporting a website on that form.

Of course, if you have a concern about a copyright violation on the Envato marketplace, then you’ll want to open a ticket with support:

Support

And if you’re having trouble getting a response, be sure to check your spam folder. It won’t hurt to also send a quick tweet to the Envato support staff twitter account with your ticket ID number:

Support Twitter

388 posts
  • Has sold $1,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Contributed a free file of the month
  • Located in Poland
+3 more
DamianN says

Thanks for reply, next time i will use this form. I always check my spam folder, so the cause lies somewhere else. Thanks again & greets

8377 posts Community Moderator
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MSFX Moderator says

It appears they received your emails since you have a shiny sheriff badge :P

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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