270 posts New Elite in Town!
    Has referred 10+ members Has sold $125,000+ on Envato Market Has been a beta tester for an Envato feature Has collected 10+ items on Envato Market
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icypixels says


Am I doing something completely wrong? http://d.pr/i/2A37

No, you’re not doing anything wrong. That certainly doesn’t look right.

I’ve just double-checked and everything looks OK on our end on Chrome/Windows.

I see you’ve got Dashboard Plus and a couple of other browser extensions. My first guess would be that one of those is interfering with the page, so as a first step could you please try disabling your extensions and see if that fixes things?

Thanks for the tip! Indeed, one of the extensions was messing with the input fields.

713 posts
    Elite Author: Sold more than $75,000 on Envato Market Has sold $250,000+ on Envato Market Sells items exclusively on Envato Market Made it to the Authors' Hall of Fame
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LCweb says

One month has passed since the support tab has been implemented, but the results in my comments area are almost the same. I think very few customers see that tab and even fewer click on it and read its content.

I’d like to suggest to add a little reminder in the “add comment” box if the author uses an external website. Something like this:

155 posts ThemeTon
    Has referred 100+ members Has sold $250,000+ on Envato Market Has been a beta tester for an Envato feature Has collected 100+ items on Envato Market
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themeton says

Good suggestion. I agree with you LCweb

3014 posts
    Helps us moderate the forums Has been part of the Envato Community for over 5 years Helped several times protecting Envato Market against copyright violations Won a competition
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dtbaker Volunteer moderator says

Have a look at an item you have purchased. They have this:

This only displays if you have purchased a file and the author provides support.

( it would be nice to have this message displayed all the time, not just to buyers. I like to redirect people with pre-sale questions to the support area becaue a lot of them have been answered in FAQ / Support Forum )

155 posts ThemeTon
    Has referred 100+ members Has sold $250,000+ on Envato Market Has been a beta tester for an Envato feature Has collected 100+ items on Envato Market
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themeton says

@dtbacker Haha looks I’m blind ad probably my purchased items didn’t provided there support forum.

713 posts
    Elite Author: Sold more than $75,000 on Envato Market Has sold $250,000+ on Envato Market Sells items exclusively on Envato Market Made it to the Authors' Hall of Fame
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LCweb says

Wow, I missed completely that feature!
So, whyyyyy customers continue to post in the comment section?? :D:D

5324 posts The Dude Abides
    Located in United States Elite Author: Sold more than $75,000 on Envato Market Has sold $125,000+ on Envato Market Has been part of the Envato Community for over 5 years
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CodingJack says

Seems the message is only shown if the author provides offsite support. Why? In addition to important support information, the support page is home to the F.A.Q.’s, so reminding a buyer to visit it before posting a comment is extremely helpful regardless of the author’s chosen support channel.

491 posts
    Has collected 1+ items on Envato Market Member of the Envato Team Located in Australia Has been part of the Envato Community for over 2 years
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justinfrench Envato team says

Seems the message is only shown if the author provides offsite support. Why? In addition to important support information, the support page is home to the F.A.Q.’s, so reminding a buyer to visit it before posting a comment is extremely helpful regardless of the author’s chosen support channel.

It’s shown under the following conditions:

  • if the current user has purchased the item
  • if the item has hands-on support from the author
  • if the preferred support channel is not comments (the original rationale was that there’s no point linking the comment form to a support page that tells you to use the comment form)

I’d be willing to revisit or debate any of those rules though. Complicated things are complicated :)

94 posts
    Has referred 100+ members Has sold $250,000+ on Envato Market Has collected 10+ items on Envato Market Elite Author: Sold more than $75,000 on Envato Market
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pixedelic says

Sorry, I’ve just seen this new feature… maybe someone already asked and an answer is still available, but since I have a different forum (with a different URL) for any item, how should I do? Since I can’t provide a different URL the message is I don’t provide any support…

Thanks :-)

491 posts
    Has collected 1+ items on Envato Market Member of the Envato Team Located in Australia Has been part of the Envato Community for over 2 years
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justinfrench Envato team says

Sorry, I’ve just seen this new feature… maybe someone already asked and an answer is still available, but since I have a different forum (with a different URL) for any item, how should I do? Since I can’t provide a different URL the message is I don’t provide any support…

That’s something we don’t cover very well sorry. As a work-around, would it be possible to build a support landing page that acts as one central URL and landing page which guides buyers to the right final destination? It’s not ideal, but it might work for now!

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