1571 posts
  • Helped protect Envato Market against copyright violations
  • Has sold $5,000+ on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Had an item featured in an Envato Pack
+4 more
WebSmacker says

Is there a way to tell if someone has purchased one of my items by email address? Or should i put my profile page for the contact link in my documentation?

3723 posts Community Moderator
  • Has referred more than 5000 members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 100+ items on Envato Market
+8 more
quickandeasy says

I insert my email in documentation as I get asked to do custom jobs / for tid bits of information which are irrelevant to the purchase.

However, if someone asks for product specific help / information, I direct them to my profile page so ‘I can log the purchase’

1571 posts
  • Helped protect Envato Market against copyright violations
  • Has sold $5,000+ on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Had an item featured in an Envato Pack
+4 more
WebSmacker says

Thanks! I think I’ll start doing the same.

1220 posts
  • Has referred 10+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+7 more
chiccosinalo says

I insert my email in documentation as I get asked to do custom jobs / for tid bits of information which are irrelevant to the purchase. However, if someone asks for product specific help / information, I direct them to my profile page so ‘I can log the purchase’

I have once been told to remove my email address from my documentation, i was told all help should go thru GR!. how does this work?

3787 posts Community Moderator
  • Helps us moderate the forums
  • Contributed a tutorial on Tuts+
  • Located in Netherlands
  • Made it to the Authors' Hall of Fame
+9 more
Joost Moderator says

I used to have my email address in the docs as well, but then removed it and replaced it with a link to my profile, asking them to use the contact form ;) That way, I didn’t get any direct emails and awkward situations.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by