1745 posts
  • Helped protect Envato Market against copyright violations
  • Has sold $10,000+ on Envato Market
  • Has been part of the Envato Community for over 5 years
  • Had an item featured in an Envato Pack
+4 more
plugindistrict
says

Is there a way to tell if someone has purchased one of my items by email address? Or should i put my profile page for the contact link in my documentation?

3724 posts Community Moderator
  • Has referred more than 5000 members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 100+ items on Envato Market
+7 more
quickandeasy
says

I insert my email in documentation as I get asked to do custom jobs / for tid bits of information which are irrelevant to the purchase.

However, if someone asks for product specific help / information, I direct them to my profile page so ‘I can log the purchase’

1745 posts
  • Helped protect Envato Market against copyright violations
  • Has sold $10,000+ on Envato Market
  • Has been part of the Envato Community for over 5 years
  • Had an item featured in an Envato Pack
+4 more
plugindistrict
says

Thanks! I think I’ll start doing the same.

1231 posts
  • Won a competition
  • Won a Most Wanted contest
  • Had an item featured in an Envato Pack
  • Has been a beta tester for an Envato feature
+7 more
chiccosinalo
says

I insert my email in documentation as I get asked to do custom jobs / for tid bits of information which are irrelevant to the purchase. However, if someone asks for product specific help / information, I direct them to my profile page so ‘I can log the purchase’

I have once been told to remove my email address from my documentation, i was told all help should go thru GR!. how does this work?

3861 posts Community Moderator
  • Helps us moderate the forums
  • Taught a course or tutorial on Tuts+
  • Located in Netherlands
  • Has been part of the Envato Community for over 6 years
+9 more
Joost
Moderator
says

I used to have my email address in the docs as well, but then removed it and replaced it with a link to my profile, asking them to use the contact form ;) That way, I didn’t get any direct emails and awkward situations.

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