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WebSmacker says

Is there a way to tell if someone has purchased one of my items by email address? Or should i put my profile page for the contact link in my documentation?

3716 posts Community Moderator
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quickandeasy Volunteer moderator says

I insert my email in documentation as I get asked to do custom jobs / for tid bits of information which are irrelevant to the purchase.

However, if someone asks for product specific help / information, I direct them to my profile page so ‘I can log the purchase’

1402 posts
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WebSmacker says

Thanks! I think I’ll start doing the same.

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chiccosinalo says

I insert my email in documentation as I get asked to do custom jobs / for tid bits of information which are irrelevant to the purchase. However, if someone asks for product specific help / information, I direct them to my profile page so ‘I can log the purchase’

I have once been told to remove my email address from my documentation, i was told all help should go thru GR!. how does this work?

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Joost Volunteer moderator says

I used to have my email address in the docs as well, but then removed it and replaced it with a link to my profile, asking them to use the contact form ;) That way, I didn’t get any direct emails and awkward situations.

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