45 posts Customer Experience Manager
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kdubdent Staff says

The Envato Account Center is now live! You can read more about the changes over on Envato Notes.

While we expect this to be a smooth transition, we are aware that there may be some issues. If you are having any difficulty, please check this original post. We will summarise any issues reported and indicate the ones that we are working on and those that have been resolved.

If you don’t believe your issue has been reported to us, please let us know what’s happening.

Obviously, if you can’t log in you won’t be able to post so please Open a Ticket. Make sure you select the ‘Envato Account’ option on the form because we will be keeping a close eye on these.

Please explain as clearly as you can the issue you are having and what you were trying to do when the problem occurred (we’d love it if you could include URLs, screenshots and step by step explanations too!).

Issues reported

  • Some users have reported having difficulty accessing sign-in on a variety of different browsers and machines. UPDATE: We’ve deployed a number of fixes to separate problems under this umbrella and believe all have been fixed. If you’re still having difficulty please put in a ticket to support.
  • Chrome does not offer to save passwords for Account Center login. UPDATE: We’re working on a fix, but if you experience this on any other browser please let us know.
  • Emails sent to verify new account or reset password may be going straight to your spam folder.UPDATE: Working on a fix now, if you haven’t received an email and it isn’t in your spam folder, please try again and then contact support.
  • When logged in via one Marketplace, sometimes you will not be logged in automatically to all other Marketplaces, unless you go via account.envato.com or the site switcher. However when you click ‘Sign in’ you do not need to enter your details, it signs you in automatically. We’ve noted this.
  • The Account Center looks unstyled, with plain text and strange behavior. A fix for this was deployed at 4:30AM this morning (AEDT).
  • Newly created users (since we turned on Single Sign-On) can’t update their Marketplace profile information. Now fixed.
  • Sign in using Safari. The entry fields retain the default info ‘Username’ and ‘Password’ with username and password transposed ON TOP of it, then pressing sign in does nothing. We are working on this. Now fixed.
  • Q&A’s

  • Q: Does https://account.envato.com/sign_up?ref=username works for referrals? A: No, this URL will not work for referrals. You should use the same URL format as before, and referrals will function as normal.
  • Q: Will we have to enter the captcha every time? A: It’s the same as before—you shouldn’t see the captcha every time.
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    revaxarts says

    This is great!

    Best time to change your passwords as well!

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    jordie says

    Good stuff :)

    Any known bugs/glitches?

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    ThemeFocus says

    Great changes! :)

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    dtbaker Volunteer moderator says

    works great!!

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    Atlaspix says

    Great job .. Thanks for all guys

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    KBRmedia says

    OMG! It is responsive too :D Finally!

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    GhosTeam says

    This is great! makes sense and works well for me!

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    jordie says

    I had a problem with a buyer saying he made a purchase but not showing up in my account. Just in case anyone else has the same, here is the response from envato staff:

    There was a bit of downtime during the changeover to SSO, so it’s possible that his purchase didn’t go through correctly if it occurred during that time. As contrastblack said, he should open a support ticket at http://support.envato.com/index.php?/Tickets/Submit
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    SaYNoInc says

    pretty cool improvement eh!

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