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inlineskater says

Hello – I am trying to buy themes on here. I have sent messages to the authors I want to buy from, never a reply. I try to buy via Paypal and the purchase is rejected. Anybody else having the same issue?

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ThomGeskin says

Hi inlineskater, some users are indeed having issues when making payments with PayPal. While the issue continues to be on PayPal’s side, here is the latest official response from Envato’s General Manager:


Hi everyone,

I’m Vahid and I am the General Manager of the Marketplaces. The recent PayPal issue is the direct impact of a small increase in fraudulent transactions we experienced recently. When this happens PayPal tightens it’s parameters to stop this fraudulent activity, but also occasionally has the outcome of voiding a real transaction.

We are in daily contact with PayPal to minimise the impact of these measures, and hopefully refine them, but this is a lengthy process. The PayPal system is very complex and takes many variables into account, which is why some buyers have have reported both failure followed by success later when some aspect of the transaction was changed.

While the data from PayPal indicates the changes have only affected a very small percentage of actual transactions, for those affected it is extremely irritating and frustrating. Worse yet there is often no logical way to understand why some transactions work while others do not.

This is a really tricky situation as we need to balance the need to protect our authors from fraud and dispute issues, with wanting our sites to be accessible to everyone. If you are amongst those affected, I am sorry for the frustration this has caused.

If you are affected and can pay by Moneybookers/Skrill, that should resolve the problem. If you do not have access to Moneybookers, I can only suggest you contact PayPal to resolve the issue. In the meantime we will continue working with PayPal on our end. Again, we truly apologise for this inconvenience.
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TNL3542 says

ahh you beat me to it :)

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Pandora1330 says

Moneybookers NOT WORKING!!!!!!! is very very irritating…Please, we need a payment system effective

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ThomGeskin says

Hi Pandora1330, please be so kind to open a Support Ticket – Hopefully they’ll be able to help you out.

Locked to prevent confusion regarding old PayPal issue.

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