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- Grew a moustache for the Envato Movember competition
- Community Moderator
- Contributed a Blog Post
- Author was Featured
- Item was Featured
- Won a Competition
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Has been a member for 4-5 years
I’m just starting back at work after having our baby, and it’s time to check our envato support tickets. ouch! I currently have 317 outstanding support tickets.
About half of these are “in progress” where the user has replied to my original answer, the other half are brand new and haven’t been read.
Fun times ahead.
So, what is the most number of outstanding support tickets you have had?
- Microlancer Beta Tester
- Sold between 100 000 and 250 000 dollars
- Most Wanted Bounty Winner
- Item was Featured
- Bought between 10 and 49 items
- Author was Featured
- Exclusive Author
- Has been a member for 2-3 years
- Permission issues, don’t know how to apply CHMOD 777 - Missing stylesheet – don’t know that want upload zip inside the one that is downloaded from TF - Don’t know how to setup the demo data - Can I do something that isn’t showed in description or in theme? hahaha - Where I get updated version?
The list is big, but these are the mainly.
Cheers, Rafael Angeline
- Interviewed on the Envato Notes blog
- United States
- Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
- Author was Featured
- Item was Featured
- Referred between 1000 and 1999 users
- Exclusive Author
- Has been a member for 3-4 years
Do you guys help customer tweaking the css?
Just wanna know…
- Grew a moustache for the Envato Movember competition
- Community Moderator
- Contributed a Blog Post
- Author was Featured
- Item was Featured
- Won a Competition
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Has been a member for 4-5 years
GoodLayers said
Do you guys help customer tweaking the css?
we don’t do any custom work or custom additions at all, even if they offer to pay. we refer users to “In order to do this custom adjustment please contact a web design agency, post a question on the ThemeForest forums or post a job request on Envatos job board here: http://jobs.freelanceswitch.com/".
- Author was Featured
- Bought between 1 and 9 items
- Brazil
- Community Superstar
- Exclusive Author
- Has been a member for 4-5 years
- Referred between 1 and 9 users
- Sold between 5 000 and 10 000 dollars
That says come after the support questions …. “ho and we know it will take you only 5 minutes”.
- Microlancer Beta Tester
- Sold between 250 000 and 1 000 000 dollars
- Most Wanted Bounty Winner
- Author was Featured
- Has been a member for 3-4 years
- Referred between 200 and 499 users
- Bought between 10 and 49 items
- Netherlands
I think our max was 50, but I don’t really want to go there again 
- United Kingdom
- Community Superstar
- Attended a Community Meetup
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Sold between 5 000 and 10 000 dollars
- Has been a member for 2-3 years
- Microlancer Beta Tester
- Bought between 100 and 499 items
- Referred between 10 and 49 users
tsafi said
That says come after the support questions …. “ho and we know it will take you only 5 minutes”.
They would get to the back of the que then, I guess..
- Has been a member for 1-2 years
When I worked in stmcan’s support forum we had about 30-50 daily. And those were not the usual installing issues, missing stylesheets, repeating questions – those were severe, mostly unique requests, bugs and desires that took a lot of time to complete. And we had to help with CSS modifications to a certain extend.
- Author was Featured
- Bought between 50 and 99 items
- Exclusive Author
- Has been a member for 3-4 years
- Item was Featured
- Referred between 100 and 199 users
- Sold between 250 000 and 1 000 000 dollars
- South Africa
Wow,
Had this one over December, and even though i posted I’m going on holiday and also sent auto responders the mails kept coming and I ended up with almost 400.
I sent out a batch email to say i’m back and if they still have problems they can email me but the response might be slower than usual for the next two weeks. Ended up getting replied by only about 40% of the batch saving me about 250 or so requests instantly.
I unfortunately did not have a slick step 2.
Good luck.
Regards AJ
