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urbazon says

Today I had one image soft-rejected because reviewer requested a model release. I tried to explain why I believe it doesn’t need it and I politely asked for a more human explanation (rather than a generic pointer to a wiki page) in “Comments for reviewers” field.

I get a same generic reply… I try again… SAME ! Moreover, I told them to hard-reject my photo if they feel that model release is really necessary, but no, I still get soft-rejects, as if nobody ever read my comments to reviewers…

I understand that there are hundreds (or thousands) of photos they need to review, but still, is this really the way reviewers should behave?

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jremick Staff says

Hi urbazon,

PhotoDune reviewers evaluate thousands of files per day and the article the review team directed you to explains why an image may need a release form. http://support.envato.com/index.php?/Knowledgebase/Article/View/196

Unfortunately, due to the high volume of submissions, the reviewers aren’t always able to provide a custom written response. Also, for this particular issue, photos are to be soft-rejected so the team wouldn’t be hard-rejecting them.

If you need further assistance you can submit a support ticket at http://support.envato.com

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urbazon says

PhotoDune reviewers evaluate thousands of files per day and the article the review team directed you to explains why an image may need a release form. http://support.envato.com/index.php?/Knowledgebase/Article/View/196
Yeah, I’m very well aware of that :) Moreover, I even wrote this in my first post :)

Unfortunately, due to the high volume of submissions, the reviewers aren’t always able to provide a custom written response. Also, for this particular issue, photos are to be soft-rejected so the team wouldn’t be hard-rejecting them.
Yes, I know why they soft-reject them in that case, but still, after I’ve explicitly stated in my Comments for Reviewers that they can freely hard-reject it, because there is NO model-release, they still soft-reject it. Therefore I could not conclude anything else but the fact that reviewers don’t even bother to read that Comment field…

It’s not my intention to point fingers at any specific reviewer… As a matter of a fact, I am aware they are doing tremendously good job, but the volume of work seems to be making them sloppier and in a greater hurry than a man should take while dealing with creative works…

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jremick Staff says


PhotoDune reviewers evaluate thousands of files per day and the article the review team directed you to explains why an image may need a release form. http://support.envato.com/index.php?/Knowledgebase/Article/View/196
Yeah, I’m very well aware of that :) Moreover, I even wrote this in my first post :)

Unfortunately, due to the high volume of submissions, the reviewers aren’t always able to provide a custom written response. Also, for this particular issue, photos are to be soft-rejected so the team wouldn’t be hard-rejecting them.
Yes, I know why they soft-reject them in that case, but still, after I’ve explicitly stated in my Comments for Reviewers that they can freely hard-reject it, because there is NO model-release, they still soft-reject it. Therefore I could not conclude anything else but the fact that reviewers don’t even bother to read that Comment field… It’s not my intention to point fingers at any specific reviewer… As a matter of a fact, I am aware they are doing tremendously good job, but the volume of work seems to be making them sloppier and in a greater hurry than a man should take while dealing with creative works…

Hmm, when I read your message I didn’t see mention of requesting it be hard-rejected (specifically hard, not soft-rejected). However, the procedure we have set for this situation is that it be soft-rejected (not hard-rejected). So they were just following protocol. ;)

I can hard-disable that image for you if you would prefer.

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