I have looked to see if I am able to change an old files name that appears in bold Yellow above the sound profile, but I have not had any luck.
would it be beneficial for audiojungle to add the ability for contributors to change their song / music’s original title.
or are we supposed to ask for someone to review the file again to change it?
I have just been asking and they seem to respond within a day or two… kinda annoying, but it works.
Thank you for helping me figure out what is the current correct procedure is, I am just now updating all my old files.
I filed a support ticket but I believe the inspector was very confused for some reason i think he /she thought I was someone who was wanting a contributor / author to change their title name of a file. Instead I am the contributor / author I want my file names changed. does this happen often? and how do I go about fixing the rest of my files titles?
Here is the response:
Thank you for your email. Sorry, we do not provide support for individual files. You will need to contact the author directly on the individual file page. On each individual item page we provide users with the ability to leave comments and feedback for the author. On this page you are able to also ask the author questions regarding their file. Please advise if you require any further assistance.
Kind Regards, Anis
kcman, either they didn’t read it properly or it wasn’t a clear message, but either way, just reply to them and make it clear that you’re an author who wants to change the name of one of your files.
A sentence or two is best if you can manage it since they’re probably chewing through a whole lot of support tickets and not reading real closely, and if the request isn’t right in front there, it could be hard to determine.
“I am the author and I’d like to change the name of my file “XXX” on AudioJungle to “New Name” – thanks.”
Yeah sounds like there was a bit of confusion there…
I can’t say this is the official party line, but might be worth consideration..
In the past a number of authors have requested a name change when they send a file upate.. So perhaps the easiest way for the time being is to go to the edit tab on your item’s page and just send an update request with only the name you would like to change to, in the comment field.. that way I or another reviewer could likely get that done more quickly, and not bog down support even still.
I guess staff would have to ok that as an official way of doing it now, but so far it’s been done a few times and seems there were no problems…
Thank you both for bringing me up to speed with Envato policy.