52 posts
  • Has been part of the Envato Community for over 2 years
  • Has sold $100+ on Envato Market
  • Sells items exclusively on Envato Market
brennnessel says

I am trying to contat Envato support, but “CAPTCHA phrase does not match” appears everytime I try submit a ticket even though i did enter the right phrase. Can someone help me? Thank you!

6107 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog Envato team says

Very strange. I would get you to submit a ticket to Support, but I guess you can’t do that :) Can you email me with your Marketplace user name and what OS and browser you’re using. I’ll submit a ticket on your behalf. Thanks! travis at envato dot com

52 posts
  • Has been part of the Envato Community for over 2 years
  • Has sold $100+ on Envato Market
  • Sells items exclusively on Envato Market
brennnessel says

I guess you mean username brennnessel? OS is Windows and browser Mozilla Firefox. Thank you.

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