I did end up getting the deposits but you may want to double check some payments because not long after paypal returned one of the payments to me (though i still got the credit here). I did open a ticket.
Hey Guys, I understand how frustrating this situation is. Unfortunately as PayPal has not confirmed the payments made by users, there is no way that we can manually verify funds or purchases, even with transaction IDs as PayPal has not sent the transaction details to Envato.
Ok sorry. I was just going by what paypal says
‘As a temporary workaround, Merchants should be able to retrieve the missing transaction details by making a TransactionSearch API call for the impacted timeframe or checking the Account History directly.’
and that all my client payments show in my paypal account regardless if they were processed through the cart.
I bought a wordpress theme from you, its name is “lolly” if you could go ahead and shoot it over into my account so i can download it and get to work on the project that i am sopposed to be wrking on today, that would be great.
lol don’t hold your breath. I gave them the paypal transaction numbers at 3am (ET) it is now 7:30pm (ET)
might as well just post the cookie cutter ticket reply here:
Again, thank you for your patience while we work through this.
We are happy to report that PayPal transactions are now working. Payments are being processed normally and items are being delivered .
Currently we are working to identify all users that were affected by this issue (between 17:00 and 19:00 AEDT) and then plan to complete the transactions i.e. process the payments and deliver the items. We do not have a timeframe for this fix yet. We will advise once we know.
If you have made multiple purchases of the same item during the affected window and require a refund, we will advise on the next steps.
If you made a purchase during the affected time period and you did not get your item, you can either:
a) wait until we have identified all affected users so we can complete your transaction and deliver your item.
b) purchase the item again and we will resolve any duplicate transactions once we have identified all that occurred. If you are going to purchase the item again now, please email us to let us know.
Now 16 hours – should we just file chargebacks?
guess we have to wait till they settle the accounts of the Elite guys first i suppose.