Posts by vahid

422 posts
  • Australia
  • Bought between 10 and 49 items
  • Envato Staff
  • Exclusive Author
  • Football Contest Participant/Runner-up
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 7-8 years
  • Interviewed on the Envato Notes blog
vahid Staff says

Congrats Unodor! :-D

422 posts
  • Australia
  • Bought between 10 and 49 items
  • Envato Staff
  • Exclusive Author
  • Football Contest Participant/Runner-up
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 7-8 years
  • Interviewed on the Envato Notes blog
vahid Staff says

....and PayPal payments are back up again on the site.

We’re now looking into transactions that occurred prior to us taking PayPal down.

422 posts
  • Australia
  • Bought between 10 and 49 items
  • Envato Staff
  • Exclusive Author
  • Football Contest Participant/Runner-up
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 7-8 years
  • Interviewed on the Envato Notes blog
vahid Staff says

So we can withdraw money with paypal this month?

Yes.

422 posts
  • Australia
  • Bought between 10 and 49 items
  • Envato Staff
  • Exclusive Author
  • Football Contest Participant/Runner-up
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 7-8 years
  • Interviewed on the Envato Notes blog
vahid Staff says

Hi Folks – we’ve just received confirmation from our PayPal account manager that the problem has been resolved and we’re also seeing the same from our end. See the x.com / paypal.com live status update site for more information on this resolution

Pete’s turning on PayPal transactions and so will be able to confirm (fingers crossed) that all is working as per normal shortly. We’ll also start investigating transactions that didn’t get confirmed shortly.

Further updates as they become available.

422 posts
  • Australia
  • Bought between 10 and 49 items
  • Envato Staff
  • Exclusive Author
  • Football Contest Participant/Runner-up
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 7-8 years
  • Interviewed on the Envato Notes blog
vahid Staff says

I got the confirmation from Envato but didn’t receive the money. :-? Anyone else?

Hi FinalDesntiny!

SWIFT (Wire Transfers) payments normally take a while – several days for the banks to process.

PayPal, Payoneer and MoneyBooker/Skrill should happen instantaneously. If you haven’t received one of these payments then there is a problem (typically incorrect details or a problem with you account). Finance team will be contacting you about it.

Hope that helps!

422 posts
  • Australia
  • Bought between 10 and 49 items
  • Envato Staff
  • Exclusive Author
  • Football Contest Participant/Runner-up
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 7-8 years
  • Interviewed on the Envato Notes blog
vahid Staff says

Final update:

Remaining SWIFT payments completed. That means all withdrawal requests have been processed.

Finance team will be contacting Authors about those transactions that failed as normal.

422 posts
  • Australia
  • Bought between 10 and 49 items
  • Envato Staff
  • Exclusive Author
  • Football Contest Participant/Runner-up
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 7-8 years
  • Interviewed on the Envato Notes blog
vahid Staff says

Alrighty – going to bed. :yawn:

Feel free to post your questions but I think I’ve answered the main points already in the previous 2-3 pages. Will update you all on the status of the SWIFT payments tomorrow morning after the bank FX Market opens up.

G’night! :tired:

422 posts
  • Australia
  • Bought between 10 and 49 items
  • Envato Staff
  • Exclusive Author
  • Football Contest Participant/Runner-up
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 7-8 years
  • Interviewed on the Envato Notes blog
vahid Staff says

Yeah, was already wondering where the money was :D. Now we know, thanks for the heads up Vahid. 24 hours delay is something we can live with.

Remember this is only SWIFT payments (and even then some have been completed).

PayPal, MoneyBookers/Skrill and Payoneer were all processed – you should have received confirmation on these payments and if not then the finance team will be contacting you typically because of an incorrect payment details etc.

422 posts
  • Australia
  • Bought between 10 and 49 items
  • Envato Staff
  • Exclusive Author
  • Football Contest Participant/Runner-up
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 7-8 years
  • Interviewed on the Envato Notes blog
vahid Staff says

Well then why my paypal is steel on pending?

A small fraction of transactions fail each month – typically related to the wrong payment details and so forth. Never fear, the finance team follow up on these to sort them out based on the failure messages from the different payment gateways. Alternatively you can also contact support and they will assign your ticket to the finance team.

Either way – we will sort out your payment if its run into such a problem.

We had one case where someone had sadly requested a withdrawal in a country under civil war (I won’t mention when or which country) and so no payment gateways were available. I mean nothing at all. We started wondering if posting cash was a viable options. :-O Fortunately more sensible heads explained that was far too risky and it turned out a family member in another country was able to help out with geting the funds across. Phew!

422 posts
  • Australia
  • Bought between 10 and 49 items
  • Envato Staff
  • Exclusive Author
  • Football Contest Participant/Runner-up
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 7-8 years
  • Interviewed on the Envato Notes blog
vahid Staff says

Sorry to be that guy but why tell us the day the funded are due? I presume that evanto have known about this for some time and could have allowed those affected time to make alternative arrangements.

Also any indication to which authors are getting a delayed payment?

I appreciate the apology, but surely contacting each author as soon as evanto knew about the issue would have been more fitting.

Hi Mikedidthis – all good questions.

  • Given the importance of this matter I posted here about 30min after we discovered the problem and after we had checked alternative solutions.
  • The only people affected were those with SWIFT payments. PayPal, Payoneer and MoneyBookers don’t have the same deadlines and those payments were all cleared and confirmation notices sent out.
  • The Swift payments will be delayed by about 15 hours or so. Given they can taken several days to clear we’re talking about an extra half a day. To be clear I’m not saying this is ok – just putting it into perspective as I think you might be thinking they are delayed a week.

Hope that helps!

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