Posts by stevehodgkiss

38 posts
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
+1 more
stevehodgkiss Envato team says

I just got a 5* rating with a comment but still no emails?!?

I can confirm that multiple review notifications have been sent to your email address. Are they getting marked as spam?

38 posts
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
+1 more
stevehodgkiss Envato team says

Hi everyone

This was a bug we accidentally introduced when making rating stars consistent between item pages and category/search pages (there was a rounding issue that could cause a half star difference). We’ve fixed the issue now and have added some thorough regression tests around rating stars to help prevent this happening again.

38 posts
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
+1 more
stevehodgkiss Envato team says

So I just setup an Automatic monthly withdrawal, and I got a notification in the Withdrawal tab that states: “Pending withdrawals to be processed on 12:00 AM AEST November 1, 2013”. Normally in the traditional method it would state “to be processed on 15th Nov 2013” (if this is about the money transfer), or “to be processed on 31th Oct 2013 (if it’s about the withdrawal order). Am I missing anything new here ?

Pending automated monthly withdrawals move into processing on the 1st, and the withdrawal amount is set to your total withdrawable balance. It would be paid into your account on the 15th (unless it’s a public holiday here in Australia). The payment schedule hasn’t changed since we introduced this feature.

38 posts
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
+1 more
stevehodgkiss Envato team says

I don’t want to withdraw monthly, I need to do it Bi-monthly. Is there any way to do that?

We don’t have a way to do that currently.

38 posts
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
+1 more
stevehodgkiss Envato team says

When activated automatic monthly payment I still cannot receive money for sept-oct! Processing on 15 Oct., but today is 19 Oct. What’s wrong?

There are a number of reasons which can delay a payment going through. Please open a support ticket with your query. http://support.envato.com/

38 posts
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
+1 more
stevehodgkiss Envato team says

Hi everyone

As it stands now, all video previews are transcoded on upload regardless of whether they’re already H.264 or have what might be considered acceptable bit rate. We made this choice in order to provide buyers with a consistent viewing experience, but as you know it came with its own set of problems.

We are currently exploring potential solutions and we really appreciate your suggestions so far. We’ll keep you updated in this thread on our investigation into potential solutions.

38 posts
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
+1 more
stevehodgkiss Envato team says

Can someone please check this issue. I can not transfer all earning using swift. I’m sure, all required forms are not blank but i keep getting the “can’t be blank” warning. And the weird part is, it’s success when I choose only “single payment” instead of “All earnings”.

Hi biyanpasau, I’m currently looking into the issue you’re describing and I’ll open a support ticket to continue the discussion. Thanks.

38 posts
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
+1 more
stevehodgkiss Envato team says

Hi everyone

We’re making some improvements to the withdrawals page and this is a visual bug we introduced where processing withdrawals weren’t getting displayed in the pending list. Nothing happened to the withdrawals themselves and they’ll still be processed as usual. We’ve fixed the bug now, sorry about that!

38 posts
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
+1 more
stevehodgkiss Envato team says

My counter is working again, yaaaayy. Everything is back to normal. And yes, it was only showing one country (USA/Virginia). I hope that testing has to come to a final end. Or will there be the chance, that you will continue with such tests in the near future? Hopefully not :-) Thank you stevehodgkiss! Kind Regards Snowcake

We will revisit this again in the future (although I’m not sure when), and before we do another trial we’ll be sure to let everyone know what the solution is for analytics images :)

38 posts
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
+1 more
stevehodgkiss Envato team says

My profile and description images have all but disappeared today. How can I fix that?

We’ve fixed the issue that was preventing your profile images from loading. It was a problem with images served over https.

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