Posts by sevenspark

3435 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Volunteer moderator says

Hi goannawebsites,

This is a general ThemeForest forum. For product support you can contact the author via their support forum (as shown in the Product Support Tab for Avada) :)

http://theme-fusion.com/support/forum/
3435 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Volunteer moderator says


Wish I could, but it’s a friend’s wedding that weekend Of course, now that Travis is going, I would have declined the wedding invite if I hadn’t already RSVP’d :winktongue:
Weddings come and go. But a Canadian in Chicago? Now that’s an event for a lifetime.

Good point. I will see if I can convince them to move the wedding from NY to Chicago.

3435 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Volunteer moderator says

Wish I could, but it’s a friend’s wedding that weekend

Of course, now that Travis is going, I would have declined the wedding invite if I hadn’t already RSVP’d :winktongue:

3435 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Volunteer moderator says

Thank you for this discussion. Was prepared to use this service but now knowing you do not stand behind the products sold with any service I will withdraw. Glad I saw this BEFORE I wasted my money

Hi Sheri,

It’s important to understand that this is a marketplace. Each theme is created by an author, not by Envato/ThemeForest.

Each author has a support policy that can be viewed in the “Support” tab on each item. If the author says they offer support, then you should be good to go. If they don’t say they offer support, and that’s important to you, then you can look for one that does.

Most authors here provide excellent support, it’s just something you should check on beforehand. :)

Stating that authors here don’t “stand behind their products” and that a purchase here would be a “waste of money” is pretty harsh based on the experience of one customer with one author.

3435 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Volunteer moderator says

I would suggest contacting support with your specific use case and see what they say.

http://support.envato.com

“Selling something” could mean many things.

If you’re running an ecommerce site, a regular license would apply.

If you’re running a site that provides a service in which your customers will make use of the tools provided by the product you’re licensing, I believe you need an extended license. But there seems to be some grey area here.

In either case, the license is single-use.

But again I’d definitely contact support for clarification. The licenses can be a bit ambiguous for specific scenarios.

3435 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Volunteer moderator says

@Sevenspark I was only kidding :)

Haha sorry, wasn’t sure so I thought I’d clarify :)

It would be great to encourage multi-purchases and raise awareness over the licenses at the same time.

Exactly!

3435 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Volunteer moderator says

It seems there’s something wrong. I can still see my last month (April) earnings.

Did you set up a withdrawal? Mine has reset to 0 properly

3435 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Volunteer moderator says

Today hour ago there should be automatic message about withdraw…. didn’t received money still on account.

I think h2themes is referring to last month’s payout (from the 15th), and it sounds like you’re referring to today’s withdrawal calculation.

Today’s withdrawal calculation happened 15 minutes ago, not 2 hours ago.

The calculation occurs at midnight Melbourne time (currently 12:16AM) http://www.timeanddate.com/worldclock/australia/melbourne

3435 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Volunteer moderator says

Context?

I got the same email as always, with an explicit value in the body of the email.

Your withdrawal will be $
3435 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more
sevenspark Volunteer moderator says

Good job Sevenspark! (although 5 sites x $55 would be $275 :p )

Thanks – I can, in fact, multiply. ;) As I mentioned in my post, that would be indicative of a volume licensing discount, which is also a common way to sell licenses. There’s not much point in a 5-use license if costs the same as 5 single-use licenses :)

It does raise a good point that this could be made more obvious however. The notice “Save 27%!” next to the 5 Site option would entice customers to the volume discount.

Though volume discounts are another topic entirely, so I wouldn’t want the conversation to turn into whether that’s a good idea and what an appropriate percentage would be, as it wouldn’t affect the strategy above.

by
by
by
by
by
by