You should remove this cap for certain plugins which get a lot of updates. Some algorithms which determine how often the plugin was updated in a certain period. My plugin is available for over two years now and it got many updates since than.
Like to wait a bit so they can fix the first bugs
I’ve added a “Compare Earnings” feature to Dashboard Plus:
It let you compare your earnings with the previous month/year
as mentioned more email options would be nice!
Can you elaborate on “more email options?”
currently the only email I can define is the global marketplace email address. I’ll get all messages like update information, forum subscriptions, newsletter, item related stuff AND support requests from my contact form
I like to define an email address when people contact me (via profile) because I can forward it directly to my support system which makes things a lot easier.
Hope that makes sense!
What will stop a buyer to give you two 1 star ratings?
Personally I don’t care much about rating. I’ve noticed many simple rate 1 star for “bad support” without even demand some. You always have some of these buyers but the overall rating wont suffer in the long run
I hope Envato will go in a direction where the ratings are less important and the overall rating reflect the most recent ratings. Why include ratings from over two year for instance when the item is constantly updating. The apple store does it better by depending ratings on certain version.
This is how it looks like in HelpScout, message sent directly from Support Tab https://www.dropbox.com/s/ygbt5p8ackik9qa/helpscout.png?dl=0
The only disadvantage is that I don’t see a topic of conversation (on my own form on my page there was a field for topic and that helps a lot) but it’s so much easier for buyers (no need to register on new site) that I think I’ll stay with it.Great work Envato!
Buyers should add a custom subject which explains there “problem”. At least add the item title to the subject
Dream-Theme saidAre you people serious? I thought most authors want support to not be mandatory.
P. S. Idea of “authors support rating” that guys were talking about sounds very good to me.
No, I don’t like to have mandatory support at all, the reason can be found in many posts from other authors.
However I like the idea to separate the support rating from the item rating. If the item is “perfect” but the support is lacking there’s no reason that the item has a lower overall rating.
A simple solution is to take the concept of “item rating” and add a new one for “support rating”, you can also mention the “average response time”. This way if authors don’t want to support, their support rating will be low, if they’re really diligent at support authors will get rewarded and buyers will see it as a selling point.. and the response time indicator will give a general idea of how long the author will take to answer, instead of setting a compulsory time frame (which takes away our freedom) With this idea, buyers will know what level of support to expect before purchasing. But it has to also be fair to authors, because sometimes ratings are abused, so maybe something general like “no support” “occasional support” “standard support” “premium support” etc
I really like that idea. This makes support not mandatory but force authors to actually do something for their reputation.