I’m not sure yet what to think about it, but I don’t like the idea that you take 30% of ‘support pack’. I don’t want to sound greedy but:
The 70/30 (or 50/50) share between author and Envato regarding theme sales is absolutely ok and fair, we provide product, you provide place to sell it and buyers.
But with the support pack you actually provide nothing (not even a proper tool for giving the support), you’re just trying to monetize what we already do (support) and take almost 1/3 of it. 30% is just too much in my opinion.
revaxarts saidI use Dashboard Plus for Envato extension 1.3.2 for Chrome, how to enable this new feature? I don’t see new settings either.
I’ve added a “Compare Earnings” feature to Dashboard Plus:
It let you compare your earnings with the previous month/year
wait for dtbaker to update the extension
@astoundify, nice one! What I was thinking though is using the email straight from the new support tab directly into HelpScout, thereby bypassing having to go to an external site, fill out a form, and then hit help scout
I think it can be done using http://developer.helpscout.net/custom-apps/dynamic/
This is how it looks like in HelpScout, message sent directly from Support Tab https://www.dropbox.com/s/ygbt5p8ackik9qa/helpscout.png?dl=0
The only disadvantage is that I don’t see a topic of conversation (on my own form on my page there was a field for topic and that helps a lot) but it’s so much easier for buyers (no need to register on new site) that I think I’ll stay with it.Great work Envato!
Do each email open a new thread?The only negative point is since there is no public forum, other users cant see previous solutions.
No, if users replies from the same email it’s one thread,
Justin, please add Subject field to contact form, it would be good not only for HelpScout users.
The only disadvantage is that I don’t see a topic of conversation (on my own form on my page there was a field for topic and that helps a lot) but it’s so much easier for buyers (no need to register on new site) that I think I’ll stay with it.
Great work Envato!
If I understand correctly, switching to Email support will allow us for easier usage of helpscout? Currently support points to my own page where user has to register to verify his purchase and then he can send me email that I will get on helpscout, now we can do it just from the contact form on support page and I will have all the required info (theme name, purchase code, etc)?
I think you mean scrollbar