Posts by purethemes

1028 posts It's in the pipeline!
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
+7 more
purethemes says


Hey Everyone!

I’ve added a “Compare Earnings” feature to Dashboard Plus:

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It let you compare your earnings with the previous month/year
I use Dashboard Plus for Envato extension 1.3.2 for Chrome, how to enable this new feature? I don’t see new settings either.

wait for dtbaker to update the extension

1028 posts It's in the pipeline!
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
+7 more
purethemes says

For date published, we need more time periods, for example from 1 month to 1 year is a big jump – and when it comes to digital items and the number of uploads, a year is a long time ;) ... we need to see 3 months and 6 months.

+1 I was just about to say the same

1028 posts It's in the pipeline!
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
+7 more
purethemes says

@astoundify, nice one! What I was thinking though is using the email straight from the new support tab directly into HelpScout, thereby bypassing having to go to an external site, fill out a form, and then hit help scout :)

I think it can be done using http://developer.helpscout.net/custom-apps/dynamic/

1028 posts It's in the pipeline!
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
+7 more
purethemes says



This is how it looks like in HelpScout, message sent directly from Support Tab https://www.dropbox.com/s/ygbt5p8ackik9qa/helpscout.png?dl=0

The only disadvantage is that I don’t see a topic of conversation (on my own form on my page there was a field for topic and that helps a lot) but it’s so much easier for buyers (no need to register on new site) that I think I’ll stay with it.

Great work Envato! :)

Do each email open a new thread?

The only negative point is since there is no public forum, other users cant see previous solutions.

No, if users replies from the same email it’s one thread,

Justin, please add Subject field to contact form, it would be good not only for HelpScout users.

1028 posts It's in the pipeline!
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
+7 more
purethemes says
This is how it looks like in HelpScout, message sent directly from Support Tab https://www.dropbox.com/s/ygbt5p8ackik9qa/helpscout.png?dl=0

The only disadvantage is that I don’t see a topic of conversation (on my own form on my page there was a field for topic and that helps a lot) but it’s so much easier for buyers (no need to register on new site) that I think I’ll stay with it.

Great work Envato! :)

1028 posts It's in the pipeline!
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
+7 more
purethemes says

Does Help Scout have ThemeForest verification?

No but there’s a link in mail sent from Contact Form on TF that allows you to verify buyer.

1028 posts It's in the pipeline!
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
+7 more
purethemes says

If I understand correctly, switching to Email support will allow us for easier usage of helpscout? Currently support points to my own page where user has to register to verify his purchase and then he can send me email that I will get on helpscout, now we can do it just from the contact form on support page and I will have all the required info (theme name, purchase code, etc)?

1028 posts It's in the pipeline!
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
+7 more
purethemes says

I think you mean scrollbar 8)

1028 posts It's in the pipeline!
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
+7 more
purethemes says

Bump :)

1028 posts It's in the pipeline!
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
+7 more
purethemes says

This thread started with some tax form for US authors and suddenly we have buyers worried about authors leaving marketplace

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I just came back from my accountant and tried to explain the situation we have. He told me as long I’m not the seller I don’t have to pay “Umsatzsteuer” (which is VAT). period.

I’m only the seller if (it’s Austrian law but should be similar in the whole EU):

  • I know the buyers name, address, VAT ID,..
  • I directly get the money from buyers
  • I pay Envato a fee (for marketing, server, whatever)

Even if Envato states its payments are not commission based they are when they control the money flow and everything else “looks like” commission payment.

In other words he said I don’t have to worry (right now) and it would be a nightmare for all participants to handle billing, tax evaluation and other related stuff if Envato changes the payment progress.

That’s also only logical explanation and my accountant said the same. And that kind of change is not gonna happen so I’m curious what Envato will do with this. If that would happen, I don’t think many top authors would stay. Let’s take Kriesi, he has big customers base that would be happy to buy from his own site, probably he is still here because it’s convenient and he doesn’t have to worry so much about whole billing, he just gets one money transfer.

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