Posts by purethemes

1029 posts It's in the pipeline!
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
+7 more
purethemes says

I’m not sure yet what to think about it, but I don’t like the idea that you take 30% of ‘support pack’. I don’t want to sound greedy but:

The 70/30 (or 50/50) share between author and Envato regarding theme sales is absolutely ok and fair, we provide product, you provide place to sell it and buyers.

But with the support pack you actually provide nothing (not even a proper tool for giving the support), you’re just trying to monetize what we already do (support) and take almost 1/3 of it. 30% is just too much in my opinion.

1029 posts It's in the pipeline!
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
+7 more
purethemes says


Hey Everyone!

I’ve added a “Compare Earnings” feature to Dashboard Plus:

\\

It let you compare your earnings with the previous month/year
I use Dashboard Plus for Envato extension 1.3.2 for Chrome, how to enable this new feature? I don’t see new settings either.

wait for dtbaker to update the extension

1029 posts It's in the pipeline!
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
+7 more
purethemes says

For date published, we need more time periods, for example from 1 month to 1 year is a big jump – and when it comes to digital items and the number of uploads, a year is a long time ;) ... we need to see 3 months and 6 months.

+1 I was just about to say the same

1029 posts It's in the pipeline!
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
+7 more
purethemes says

@astoundify, nice one! What I was thinking though is using the email straight from the new support tab directly into HelpScout, thereby bypassing having to go to an external site, fill out a form, and then hit help scout :)

I think it can be done using http://developer.helpscout.net/custom-apps/dynamic/

1029 posts It's in the pipeline!
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
+7 more
purethemes says



This is how it looks like in HelpScout, message sent directly from Support Tab https://www.dropbox.com/s/ygbt5p8ackik9qa/helpscout.png?dl=0

The only disadvantage is that I don’t see a topic of conversation (on my own form on my page there was a field for topic and that helps a lot) but it’s so much easier for buyers (no need to register on new site) that I think I’ll stay with it.

Great work Envato! :)

Do each email open a new thread?

The only negative point is since there is no public forum, other users cant see previous solutions.

No, if users replies from the same email it’s one thread,

Justin, please add Subject field to contact form, it would be good not only for HelpScout users.

1029 posts It's in the pipeline!
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
+7 more
purethemes says
This is how it looks like in HelpScout, message sent directly from Support Tab https://www.dropbox.com/s/ygbt5p8ackik9qa/helpscout.png?dl=0

The only disadvantage is that I don’t see a topic of conversation (on my own form on my page there was a field for topic and that helps a lot) but it’s so much easier for buyers (no need to register on new site) that I think I’ll stay with it.

Great work Envato! :)

1029 posts It's in the pipeline!
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
+7 more
purethemes says

Does Help Scout have ThemeForest verification?

No but there’s a link in mail sent from Contact Form on TF that allows you to verify buyer.

1029 posts It's in the pipeline!
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
+7 more
purethemes says

If I understand correctly, switching to Email support will allow us for easier usage of helpscout? Currently support points to my own page where user has to register to verify his purchase and then he can send me email that I will get on helpscout, now we can do it just from the contact form on support page and I will have all the required info (theme name, purchase code, etc)?

1029 posts It's in the pipeline!
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
+7 more
purethemes says

I think you mean scrollbar 8)

1029 posts It's in the pipeline!
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
+7 more
purethemes says

Bump :)

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