13 sales so far
Congrats! Love your “Our Way” brochure. Keep it up!
I hope that’s the case then (that he followed the link). Thank you very much Christian. Looking forward to your answer.
Dear Envato Support,
we can’t explain how happy we are when you refered our buyer to Microlancer instead of us, theme’s author… We know that you need to make money, but this is really a bad practice.
So in short here is the situation. A client bought our latest WP theme. He didn’t know how to install it and contacted directly Envato Support. They refered him to Microlancer and found someone who charged him $50 for installation (you all know how this works on Microlancer), instead of pointing him to us. If you didn’t know if we provide support or not you should at least check it first. The only fault of the buyer is that he didn’t even open documentation to see a guide how to install a theme, but that’s not the point here…
After that client got furious, left us a 1 star rating accusing us of charging him $50, because he obviously don’t understand that we are a team on themeforest, not Envato. So basically he didn’t rate us, but you – Envato support.Here’s a screenshot:
We already contacted support and guess what? We got generic response that this is valuable feedback!! Valuable to who?? We are not the ones who deserved 1 star rating and that rating should be removed! Because you refered that user to Microlancer instead of telling him to contact the author first!
Very nice feature and as doru said, function over form, finally!
Looking forward to the next stage, the real stage of AUTHOR teams, and that is collaborative items, split earnings etc. While having a support team is great, having a safe and trusting system in place for authors teaming up/splitting earnings is even more awesome
+ 1. But this is also a huge improvement
Congrats guys, share some TimTam’s
As I can see that PSD you are talking about has custom made icons and really unique layout – purpose also, somethng that hasn’t been seen so far. I think it deserves this price, but it’s true that there are a lot of other items that deserves it too.
pixel-industry saidEnvato will not give you money. They will made campaign automaticaly for item that you choose (they create ads image, configure anything, etc). You will not have any access to statistic for this campaign and can’t see how it goes and who bought your items from campaign.
I doubt that Envato is advertising those items. I mean it wouldn’t be fair to other authors… I think they advertise by themselves.. Btw, we also noticed big sales drop for the last two days.. I think that maybe people are going on vocations.. It’s the end of July.. Edit: But you get amount for marketing… Doesn’t it mean than that you must make a campaign by yourself. or Envato does that job too?
Thanks for the info, didin’t know how this work… On one hand it’s great that they are preparing campaign as they have much more experience, but on the other hand as we can’t see the background of it, it’s not so cool at all. We won’t learn anything…
I doubt that Envato is advertising those items. I mean it wouldn’t be fair to other authors… I think they advertise by themselves.. Btw, we also noticed big sales drop for the last two days.. I think that maybe people are going on vocations.. It’s the end of July..
Edit: But you get amount for marketing… Doesn’t it mean than that you must make a campaign by yourself. or Envato does that job too?