Posts by notahat

129 posts
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  • Bought between 10 and 49 items
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notahat Dev says

Hi folks. PayPal are having problems.

See http://themeforest.net/forums/thread/paypal-problems/86014

129 posts
  • Australia
  • Bought between 10 and 49 items
  • Envato Developer
  • Envato Staff
  • Exclusive Author
  • Has been a member for 4-5 years
notahat Dev says

Hi folks.

PayPal are having some big problems at the moment. See https://www.x.com/content/update-1-major-impact-express-checkout-paypal-apis-virtual-terminal-and-website-payments-pro

All PayPal payments on the marketplaces are being declined.

If you have a declined payment, please don’t try it repeatedly. PayPal may bill you multiple times.

We’ll try to ensure that all payments are processed correctly, but it might take some time, depending on what happens on PayPal’s end.

129 posts
  • Australia
  • Bought between 10 and 49 items
  • Envato Developer
  • Envato Staff
  • Exclusive Author
  • Has been a member for 4-5 years
notahat Dev says

Hi Adrian,

You’re already doing the first bit right: you’re getting in the habit of exercising. For many people, that’s half the battle, when they first start, especially if they push themselves too hard and find it unpleasant.

So my advice: Stick with the walking for a bit, until you’ve made it a strong habit. Then start to look at turning one or two walks a week into something else. If you can find something you enjoy, great! Cycling is my training of choice, and works well for me. Different things might work for you. Experiment. There are many fitness groups around, classes you can take, etc.

My other advice: When you first start any sort of training, it’s going to hurt for a while as your body adapts. You need to have a bit of willpower ready to push through this. On the other hand, it shouldn’t hurt so much that you absolutely hate it. It’s ok to ease into it.

Once you do get used to it, training is hard work, but is still enjoyable. I do cycling interval training with an ex-Olympian once a week, and it’s a real challenge, but I always feel energised by it.

129 posts
  • Australia
  • Bought between 10 and 49 items
  • Envato Developer
  • Envato Staff
  • Exclusive Author
  • Has been a member for 4-5 years
notahat Dev says

Hi folks. Sorry about the troubles! We’re working hard to figure out what’s going on, and we’ll make sure it all gets sorted out.

nickroberts: Actually, the support servers are housed somewhere completely different to the marketplace. It’s coincidental that we’re having problems with both at the same time. (We’re actually seeing three different problems simultaneously at the moment. It never rains but it pours.)

129 posts
  • Australia
  • Bought between 10 and 49 items
  • Envato Developer
  • Envato Staff
  • Exclusive Author
  • Has been a member for 4-5 years
notahat Dev says

Hi 123jerryberry,

Give it another try. We’ve just added a fix for some problems with our handling of headers in style.css themes that might solve your problem.

129 posts
  • Australia
  • Bought between 10 and 49 items
  • Envato Developer
  • Envato Staff
  • Exclusive Author
  • Has been a member for 4-5 years
notahat Dev says

Hi folks,

I think I found the problem. (It’s to do with unicode byte order characters before the header comment.) It should be fixed now.

Can you give it another try, and contact support if you’re still seeing a problem?

Thanks, and sorry for the hassle.

Oh, and crozer: You should still open a ticket even if you think it’s just you having the problem! We’ll try to help anyway, and it may well turn out to be not just you after all. Having tickets for problems helps us figure out if it’s a one-off, or if lots of people are seeing it. :)

129 posts
  • Australia
  • Bought between 10 and 49 items
  • Envato Developer
  • Envato Staff
  • Exclusive Author
  • Has been a member for 4-5 years
notahat Dev says

Hi folks,

I think I found the problem. (It’s to do with unicode byte order characters before the header comment.) It should be fixed now.

Can you give it another try, and contact support if you’re still seeing a problem?

Thanks, and sorry for the hassle.

129 posts
  • Australia
  • Bought between 10 and 49 items
  • Envato Developer
  • Envato Staff
  • Exclusive Author
  • Has been a member for 4-5 years
notahat Dev says

Do you all, by any chance, have ad-blocking plugins installed?

We’ve had a problem the last couple of days where ad-blocking plugins would suspend the loading of all our javascript for at least ten seconds. We’ve deployed a workaround for this now.

If you’re still having problems, please do open a support ticket. When you report a problem, we need a way to communicate with you to find out more details and help us track it down. The forums are really not a good place to do that.

129 posts
  • Australia
  • Bought between 10 and 49 items
  • Envato Developer
  • Envato Staff
  • Exclusive Author
  • Has been a member for 4-5 years
notahat Dev says

I have not received any email yet. Please can you look into it?

Like I said, they’ll go out over the next couple of hours. I’ll keep an eye on them and make sure they’re ok.

129 posts
  • Australia
  • Bought between 10 and 49 items
  • Envato Developer
  • Envato Staff
  • Exclusive Author
  • Has been a member for 4-5 years
notahat Dev says

Hi all,

We processed all the payments today, and it looks like everything went smoothly.

Some of you may not have received the email from us letting you know that your payment has gone through. Don’t panic! The queue of these emails just got a little backed up. They should all go out in the next couple of hours.

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