I have the same problem!
...them more and more (((
Sometimes buyers do not read the description of the project, buy, and then accuse the author that they have a problem in the project (size, plug-in, etc.).
felt_tips saidAnd it seems to me that this scam!
Why do I get the feeling that these sales reversals are people trying to scam the system, download the files and then get their money back (while keeping the files).
What are the legitimate reasons for getting a sales reversal? That you don’t like it? That you didn’t realise you need After Effects? That the file is damaged or doesn’t work (in which case we should be informed).I’m curious.
When instead of the usual sales will be one Sale reversal – then it will be scary!
with this approach, you can buy for $ 20 a lot of projects. Motivated by the fact that he bought not what wanted. These reversal sale is becoming more and more.
doru saidTotally agree!
bank and credit card companies should support the damage. is not envato fault or the authors if banks don’t protect their clients account properly.
since envato doesn’t process payment themselves they should not be found responsible for this fraud events.
envato doesn’t have access to credit card numbers or information about the owners of those credit cards, authors doesn’t have access either. I can’t verify if the client is genuine either.
is a shame envato chose to drop the damage on author head when they should stand up and protect their authors against banks.those credit cards are insured. Not only the banks get the money back from the authors but also get the money from insurance companies.
that’s wrong. read what a sale reversal is: http://audiojungle.net/forums/thread/update-dealing-with-reversed-purchases-/96939
thanks for the info! But I still do not agree with that 100% return fee. at least to the author as moral damages leave 20-30%. The author is not protected.
Someone bought my projects, Envato then returned the money to the buyer. The buyer has the project and money. Is that fair? then our projects there for free download. Recently, it is very often…