Posts by michaeldale

158 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

I updated 5 items yesterday and got an approval email for each. So it is working for me.

158 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says
158 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

Are you talking about HESK (based on the SQL query you have posted I think you are)?

Please be aware of the following in the license agreement:

“Using this code, in part or full, to create derivate work, new scripts or products is expressly forbidden.”

If not then good luck! Providing support for a ticketing system can be a lot of work.

158 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

There are already a lot of good ticket systems on codecanyon.

It might be easier just to use an existing one and make some minor changes to suit your needs?

158 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

I have a very similar system that I wrote (and is available to download on codecanyon).

The system contains a number of different sections.

User Registration + Licensing

The system has an open user registration system. Users with an existing item purchase code can register to gain access to the support portal.

As I have a number of different plugins I have setup a white list of products that allow users to register with; i.e you must have purchased a full application and not just a plugin to be allowed to register.

Once users have registered they can add multiple license keys to their account, allowing them to track the number and type of licenses that they own.

I can view all the users and the licenses that they own.

Forums + Articles

After a user has registered they get access to a forum where they can chat about the product. This is also where I post some free plugins (basically an incentive to sign up).

This is great for general chat that doesn’t require direct support and it keeps my codecanyon pages clear for pre-sale questions.

There is also a Knowledge Base section where I post commonly asked questions (this is also public: http://portal.dalegroup.net/public/kb/)

Tickets

Here is my the core of my offering, a full featured ticket system that allows users to email us directly. Similar to your system users can staff can reply via email and it gets correctly stored and forwarded.

The ticketing system is a great way to send users hotfixes or patches for their applications. They can then login and download the files.

I have also setup a push notifications system with pushover.net that will push new tickets to my iPhone.

Over all it is very cool and is so much easier to manage than users sending emails directly to me!

I really like the little community of users it has gathered. It allows users to better interact with each other.

Future

I have a wide range of features that I want to add.

Some of them include:
  • Application Stats (allow users to link their applications to the portal and get some specific stats compared to others with the same app).
  • Download the latest versions of my apps directly from the site
  • More free plugins
  • Voting on new features etc

Here is a screenshot of the graphs I want to use for stats:

158 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

I’ve got a MacBook Pro 15” Retina and am very happy with it.

My line of laptops:

12” iBook G4 -> White Plastic MacBook (was a complete POS of a machine) -> MacBook Pro (first gen unibody) -> MacBook Pro Retina.

All have been great machines except the Plastic MacBook, it had all kinds of issues, saying this I fixed it up (replaced the battery, HDD, motherboard, basically a new machine from ebay parts) and gave it to a friend and it is still working today.

158 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

I do think being new plays a part. It took a while for my sales to grow, and now every month is better than the last.

Keep working at it and I’m sure you’ll be fine!

158 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

You simply edit your existing item and upload the new zip file (plus you do need to upload the logo, preview image and screenshots again).

The update will also need to be approved.

158 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

Yep encoding the source code isn’t allowed.

I offer my clients a portal where they can sign up with their purchase code. You can only sign up once with each purchase code.

In the portal I have a number of free plugins, help guides, forums and I offer support this way. I think this is a good way to encourage people to buy.

158 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

That looks really cool. I haven’t written a windows app in a while.

Does Visual Studio simply give you an option to create an HTML /CSS style Metro UI app? Is that how it works? Do you code the html from within Visual Studio?

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