I have a support forum + ticket system + app registration. It works very well.
The way I get people to use it is simple. I have over 50% of my buyers registered on the portal.
How? I give away a couple of free plugins and access to beta versions via the support portal.
You must also be registered to get automatic updates within the application.
People like free stuff
Yes there is no problem doing this.
I sell a few plugins for one of my items.
For the plugin I ensure that the text at the very top is clear that it requires another purchase to work.
So far I haven’t had anyone purchase a plugin and then ask why it doesn’t work.
You can check my profile to see some examples.
It is an interesting idea, but I suspect most authors will be too busy to help you.
I often release beta version of my applications for my registered clients (I have a secured portal setup for this) and I have some great users who always test the betas for me.
There are some great cheap codecanyon items (I write one myself). I would check these out as they are often much cheaper than hosted solutions.
Obviously mine is the best
Nice work. It will be a very useful feature!
It would be great to have an option to include a list of changes that gets emailed out to the users, but this is a very good start.
The thing is authors don’t need to post that. You must assume all items don’t contain support unless stated.
CodeCanyon is really designed for programmers purchasing classes and small bits of code. They should be able to fix any issues with the code themselves.
I don’t really agree with this, my programs are targeted at any end user without programming knowledge, but that isn’t really how CodeCanyon is setup.
You are purchasing the code and nothing else, this is why the prices are so cheap.
I have released many many updates to my applications. Maybe the existing approval log/version history should be public for all users to see?
Yep I sell a number of plugins that require an existing product to be already installed.
Yes but again this is a CodeCanyon issue, they set the prices, the reviewer should check for this when an update is added.
I would suggest logging a support ticket and asking them to review the price of the product.
For me personally one of my items started at $18, after some massive updates I asked them to review the price and they increased it to $25.
If there is a specific item of concern just log a support ticket.
This really isn’t the authors fault.
CodeCanyon has some serious issues with the way you can sell your applications. Currently it really only works for once off purchases of small scripts.Issues include:
- No product upgrade pricing (so if someone purchases the lite version they cannot upgrade to the pro version without paying full price)
- No support contract subscriptions (that is you cannot easily charge for support through CodeCanyon)
- No version upgrade pricing (you should be able to charge a yearly fee for upgrades)
- No bundles or discounts, i.e I have 5 plugins, if you purchase all at the same time you get a discount.
- No coupon codes
I’m sure there are lots of other issues. This makes it very difficult for authors to make money on products as they age.
You also don’t want to price yourself out of the market. So if you had a product at $30 and increased it to $100 then you might not make as many sales. This is where upgrade pricing would be great. Purchase the basic product at $30 and then spend a discounted rate to upgrade to the pro version.
Currently you really can only create plugins to get more revenue from existing customers. There is also no great way of dealing with plugins on CodeCanyon, they are each treated like separate items. Meaning more work for the authors and slower updates.
The products on CodeCanyon are so cheap too!