Posts by michaeldale

167 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

You can do this. Otherwise I suggest making a plugin for your base version that adds extra features. This means all users can purchase the plugin at a later date and not purchase the application again.

167 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

Hey All,

I’ve been working on this product for a long time now and am ready to release it to all you fine people. :)

Put simply Bluetrait is a cloud based helpdesk system with Envato integration.

Bluetrait is more than just a basic help desk system, it is designed to allow you to support your customers in many ways.

Your buyers can register their item purchase codes so that you can see what products they own, publish articles for your clients to view (both public and private), and a seriously awesome helpdesk system.

The help desk system has been used in many companies ranging from 1-30 staff members, we have been working with them to fine tune this system before release.

I am really looking forward to getting some feedback.

We have a massive amount of new features that will get added as we continue but for now check it out and let me know what you like and what you don’t.

Please do sign up for the trial, we are really keen on the feedback. :D

https://bluetrait.com/
167 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

Of the 350+ copies of my PHP 5.3+ script I’ve had about 5-10 support requests for people running PHP 5.2.

People really don’t read the system requirements so I have an installer than works on PHP 5.2 that then checks for PHP 5.3!

167 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

Pretty sure you can get Office 365 that includes Office 2011 for mac. Might not be cheaper but at least you get the other features.

167 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

14 sales for me so far, which isn’t too bad, hopefully it keeps up!

167 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

Authors don’t get access to their customer list. So you must have signed up to their website or something.

I agree that spam & using CC is bad!

167 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

No problem! Hope you find something suitable.

167 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

You can check my profile I have a help desk and an Envato api plugin already.

If you contact me directly I can help you out with the api as well.

167 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

And btw you may want to start your own thread, ticksy seems to not be supported anymore, but let’s not talk about something else on this topic.

Yes you’re correct. I’ll post a thread about it once our next update is out.

Thanks for the feedback.

167 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says


Thanks for your help, but it did not work. My problem is, nothing happen when I click on the “edit ticket” button, it links to nothing. So i need something to trigger that button to display the ticket panel.

Yes I was misled by that, but the page elements are all there. You just have to move the left sidebar in a fixed position.

@michaeldale:
14$/mo to not have an Envato integration (products categorization + purchase verification) is just a waste of money for any author with a good amount of customers.

Plus the 500MB file hosting limit is pretty unusable: just uploading fixed versions of my plugins I reach this amount in a couple of weeks!

Finally the custom subdomain and the white label graphic is one of the best Ticksy features. Is your system using them?

Yep we have a major update with Envato integration coming in a couple of weeks, I’ll do a post about it once ready.

File hosting limit is flexible, we are trialing it currently and may increase this. 500MB is per paid user.

You get your own subdomain with SSL support, we will be supporting your own personal domain (without SSL to start with) soon too.

Thanks for your post.

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