Hey thanks for checking it out!
1) Yes there are some improvements to be made. Thanks for the feedback.
2) Nice idea, I will add this.
3) This is for mass changing tickets, there is a drop down at the bottom of the page to change status/delete/merge etc. I agree that it could be clearer.
This is just the beginning, we have lots of ideas and plans
We’ve just released a WordPress plugin that allows Bluetrait to authenticate to an existing WordPress install, so users can keep their existing details.
What exactly do you want from WordPress integration? Do you mean so user can submit tickets from your website or users can login using your WordPress site details?
No it wasn’t purchased. I think they are starting development again at some stage.
You can do this. Otherwise I suggest making a plugin for your base version that adds extra features. This means all users can purchase the plugin at a later date and not purchase the application again.
I’ve been working on this product for a long time now and am ready to release it to all you fine people.
Put simply Bluetrait is a cloud based helpdesk system with Envato integration.
Bluetrait is more than just a basic help desk system, it is designed to allow you to support your customers in many ways.
Your buyers can register their item purchase codes so that you can see what products they own, publish articles for your clients to view (both public and private), and a seriously awesome helpdesk system.
The help desk system has been used in many companies ranging from 1-30 staff members, we have been working with them to fine tune this system before release.
I am really looking forward to getting some feedback.
We have a massive amount of new features that will get added as we continue but for now check it out and let me know what you like and what you don’t.
Please do sign up for the trial, we are really keen on the feedback.https://bluetrait.com/
Of the 350+ copies of my PHP 5.3+ script I’ve had about 5-10 support requests for people running PHP 5.2.
People really don’t read the system requirements so I have an installer than works on PHP 5.2 that then checks for PHP 5.3!
Pretty sure you can get Office 365 that includes Office 2011 for mac. Might not be cheaper but at least you get the other features.
14 sales for me so far, which isn’t too bad, hopefully it keeps up!