Thanks for your help, but it did not work. My problem is, nothing happen when I click on the “edit ticket” button, it links to nothing. So i need something to trigger that button to display the ticket panel.
Yes I was misled by that, but the page elements are all there. You just have to move the left sidebar in a fixed position.
14$/mo to not have an Envato integration (products categorization + purchase verification) is just a waste of money for any author with a good amount of customers.
Plus the 500MB file hosting limit is pretty unusable: just uploading fixed versions of my plugins I reach this amount in a couple of weeks!Finally the custom subdomain and the white label graphic is one of the best Ticksy features. Is your system using them?
Yep we have a major update with Envato integration coming in a couple of weeks, I’ll do a post about it once ready.
File hosting limit is flexible, we are trialing it currently and may increase this. 500MB is per paid user.
You get your own subdomain with SSL support, we will be supporting your own personal domain (without SSL to start with) soon too.
Thanks for your post.
Yes the system is really targeted for people getting lots of support requests.
I suggest checking out the version I have on CodeCanyon, this is self-hosted, although more targeted for people with a bit more coding skills etc.
michaeldale said$AUD14/user per month is kind of pricey isn’t it? About triple what Ticksy is…
Hi Guys, We just released our own cloud system: http://bluetrait.com
We will be releasing full envato api integration in the next couple of weeks too.EDIT: When we’ve released our first update with envato support I will do a separate post about it.
Thanks for your reply.
Firstly I think we can all agree that Ticksy was an unsustainable business. If it was it would be getting updates or would have been sold by now.
We aren’t interested in running an unsustainable business, we’ve done the calculations and plan to be around for a long time.
Secondly we are targeting a higher end customer with features such as:
- Default SSL support
- Email download/reply support (you can add multiple emails accounts for Bluetrait to download)
- Canned Responses (Answer Templates)
- Responsive Mobile Interface
- Full departments system
We also will be bringing the following features very soon:
- JSON API for authenticating to external systems
- Envato API and a self service section where submitters can view and add new licenses, admins can also revalidate licenses.
- Much much more (a lot will be based on feedback we’ve gotten from existing users).
We are interested your feedback. We might release a lower end plan but at this stage we are just focusing on a single plan and feature set.
Please do sign up and give it a test!
All our code has been UTF-8 for years, so no issue for us. UTF-8 is better anyway, time to upgrade your code!
Had a quick look at your video. The form designer looks very cool, I like it a lot.
I would say your app would be most similar to Freelance Cockpit 2 based on the features you have listed.
I personally use subversion hosted on my own server to manage my code.
For support I wrote my own ticketing application (which is on CodeCanyon).
Good luck, I’ll be keen to have a play with it once it is ready!
The main issue I have is not knowing which item code has been invalidated.
I logged a support request and they just told me to use the API to validate the license. They wouldn’t even manually give me a list of invalid codes, this is poor support IMHO.
I already use the API to do this, the issue is that I now have 600+ keys and the API locks you out after only 50 or so requests.
This really needs to be fixed ASAP.
I don’t require a key in my software, best not to if possible (IMHO).
I have created a portal that users can register with their code which allows them to log support requests and download updates.
This seems to work well.
Make sure your existing buyers can upgrade/keep their settings/info. If you do that you should be sweet.
I’ve released 10+ major updates to one of my apps and I think that is part of the reason it sells well.
We have a full installer for all our apps.
It greatly reduces support as our installer checks to ensure the correct php version is installed etc.