The fact that there are now 4 menus above the name of an item now concerns me. It feels like the marketplace is seen as more important than the actual item.
I think we should be able to link to an item specific page that removes many of the un-needed menus and headings.
You should be able to purchase an item with 1 click from the item page without needing to manually sign up etc.
None of the changes made seem like an improvement for authors, way too much is going on.
Awesome did not know this, thanks!
Yes I agree we should be able to update ourselves.
I ended up adding in an auto-update feature to my programs to get around this. The submission process is a pain, I should only need to re-upload the zip, not everything else.
Clients update heaps quicker now that the updater is built into my apps too, so that is nice.
I’m pretty sure my updates never get “reviewed”, they just approve them.
I’ve never had an update rejected and I doubt they were tested.
Which is nice for me because the updates come out quicker, and I test everything.
Sad to read the same old chestnut about support being ‘optional’.
I think I finally understand, people never read the rules before even signing up.
I’ll post it again in an attempt to get you to read the rules.http://support.envato.com/index.php?/Knowledgebase/Article/View/211 “Whilst we do encourage authors to provide support for their products, they are under no obligation to do so, and this is entirely their choice.”
Why is this not clear to you? No product is ever perfect, you are on CODEcanyon, not APPcanyon, you are purchasing code to modify and sell.
Support is completely optional for all sense of the word.
“Whilst we do encourage authors to provide support for their products, they are under no obligation to do so, and this is entirely their choice.”
Again no. I don’t disagree that authors should try and fix bugs, but it isn’t a requirement.
CodeCanyon test the item before it gets allowed on the site, once it is for sale the author has done their part.More here: http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do
“See if the author offers support. Authors are not required to offer support”
If there is a bug you can contact CodeCanyon for a refund (they may or may not give it to you).
You need to be aware that CodeCanyon is designed for purchasing CODE, not even a 100% fully working and supported item. It is very different from purchasing a TV from a retailer.
It it like purchasing a component of a TV to build so that you can on-sell to your own customers.
What are you talking about?
1) Support is optional, read the terms and conditions.
2) You were complaining about authors using an external support portal, so they are actually providing support. WHICH IS OPTIONAL.Read the rules: http://codecanyon.net/help/getting_started
“Further item support such as alterations/enhancements is at the discretion of each author.”
IMHO it comes down to these two things:
1 – The cost of the items are very cheap, making it hard for the author to make a living. Any method to make it easier for them is important (if you want them to continue making items for you to purchase).
2 – Support is completely optional, so be glad they offer support at all.
There are so many items that don’t offer support at all so I think it is completely unfair to complain about signing up to a support portal to get support. Seems pretty rude to complain about it at all.