Posts by michaeldale

167 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

Thanks for looking again! No major updates yet, we have some plans for early next year.

We’ve had some really great feedback from many clients, none have mentioned the forms are hard to follow, so I am interested on getting some specific information from you.

I agree that the two buttons on the grid are too similar and don’t have any tooltips, this will be fixed in our Jan update (which we are also planning to release branded domain support).

It is such a new product so we will continue to push out updates quickly, I’m really looking forward to some of the other updates planned for Jan.

WebSmacker is there a killer feature that you think you would need? For example we are looking at adding a Forum feature for clients to chat with each other, we use this feature for out own internet products and it works well.

167 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

Hey Guys!

We have a very special Christmas deal running for this week only, 50% off for the lifetime of your account!

More info: http://web.appstorm.net/general/sponsors/thanks-to-our-sponsor-bluetrait/

167 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

The fact that there are now 4 menus above the name of an item now concerns me. It feels like the marketplace is seen as more important than the actual item.

I think we should be able to link to an item specific page that removes many of the un-needed menus and headings.

You should be able to purchase an item with 1 click from the item page without needing to manually sign up etc.

None of the changes made seem like an improvement for authors, way too much is going on.

167 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

Awesome did not know this, thanks!

167 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

Yes I agree we should be able to update ourselves.

I ended up adding in an auto-update feature to my programs to get around this. The submission process is a pain, I should only need to re-upload the zip, not everything else.

Clients update heaps quicker now that the updater is built into my apps too, so that is nice.

167 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

I’m pretty sure my updates never get “reviewed”, they just approve them.

I’ve never had an update rejected and I doubt they were tested.

Which is nice for me because the updates come out quicker, and I test everything.

167 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

+1 nice idea.

167 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

Sad to read the same old chestnut about support being ‘optional’.

I think I finally understand, people never read the rules before even signing up.

I’ll post it again in an attempt to get you to read the rules.

http://support.envato.com/index.php?/Knowledgebase/Article/View/211 “Whilst we do encourage authors to provide support for their products, they are under no obligation to do so, and this is entirely their choice.”


Why is this not clear to you? No product is ever perfect, you are on CODEcanyon, not APPcanyon, you are purchasing code to modify and sell.

Support is completely optional for all sense of the word.

167 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says
Here this is more clear: http://support.envato.com/index.php?/Knowledgebase/Article/View/211

“Whilst we do encourage authors to provide support for their products, they are under no obligation to do so, and this is entirely their choice.”

167 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

Again no. I don’t disagree that authors should try and fix bugs, but it isn’t a requirement.

CodeCanyon test the item before it gets allowed on the site, once it is for sale the author has done their part.

More here: http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do

“See if the author offers support. Authors are not required to offer support”

If there is a bug you can contact CodeCanyon for a refund (they may or may not give it to you).

You need to be aware that CodeCanyon is designed for purchasing CODE, not even a 100% fully working and supported item. It is very different from purchasing a TV from a retailer.

It it like purchasing a component of a TV to build so that you can on-sell to your own customers.

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