Of the 350+ copies of my PHP 5.3+ script I’ve had about 5-10 support requests for people running PHP 5.2.
People really don’t read the system requirements so I have an installer than works on PHP 5.2 that then checks for PHP 5.3!
Pretty sure you can get Office 365 that includes Office 2011 for mac. Might not be cheaper but at least you get the other features.
14 sales for me so far, which isn’t too bad, hopefully it keeps up!
Authors don’t get access to their customer list. So you must have signed up to their website or something.
I agree that spam & using CC is bad!
No problem! Hope you find something suitable.
You can check my profile I have a help desk and an Envato api plugin already.
If you contact me directly I can help you out with the api as well.
Thanks for your help, but it did not work. My problem is, nothing happen when I click on the “edit ticket” button, it links to nothing. So i need something to trigger that button to display the ticket panel.
Yes I was misled by that, but the page elements are all there. You just have to move the left sidebar in a fixed position.
14$/mo to not have an Envato integration (products categorization + purchase verification) is just a waste of money for any author with a good amount of customers.
Plus the 500MB file hosting limit is pretty unusable: just uploading fixed versions of my plugins I reach this amount in a couple of weeks!Finally the custom subdomain and the white label graphic is one of the best Ticksy features. Is your system using them?
Yep we have a major update with Envato integration coming in a couple of weeks, I’ll do a post about it once ready.
File hosting limit is flexible, we are trialing it currently and may increase this. 500MB is per paid user.
You get your own subdomain with SSL support, we will be supporting your own personal domain (without SSL to start with) soon too.
Thanks for your post.
Yes the system is really targeted for people getting lots of support requests.
I suggest checking out the version I have on CodeCanyon, this is self-hosted, although more targeted for people with a bit more coding skills etc.
michaeldale said$AUD14/user per month is kind of pricey isn’t it? About triple what Ticksy is…
Hi Guys, We just released our own cloud system: http://bluetrait.com
We will be releasing full envato api integration in the next couple of weeks too.EDIT: When we’ve released our first update with envato support I will do a separate post about it.
Thanks for your reply.
Firstly I think we can all agree that Ticksy was an unsustainable business. If it was it would be getting updates or would have been sold by now.
We aren’t interested in running an unsustainable business, we’ve done the calculations and plan to be around for a long time.
Secondly we are targeting a higher end customer with features such as:
- Default SSL support
- Email download/reply support (you can add multiple emails accounts for Bluetrait to download)
- Canned Responses (Answer Templates)
- Responsive Mobile Interface
- Full departments system
We also will be bringing the following features very soon:
- JSON API for authenticating to external systems
- Envato API and a self service section where submitters can view and add new licenses, admins can also revalidate licenses.
- Much much more (a lot will be based on feedback we’ve gotten from existing users).
We are interested your feedback. We might release a lower end plan but at this stage we are just focusing on a single plan and feature set.
Please do sign up and give it a test!