Posts by lucas

28 posts
  • Australia
  • Beta Tester
  • Bought between 10 and 49 items
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Won a Competition
lucas says

Hello authors,

We’ve just launched a long-requested feature: the option to be notified by email when someone comments on one of your items!

To turn it on, go to the “My Settings” tab, under “Personal Information & Profile” and have a look for this option:

user preferences screenshot

:D

28 posts
  • Australia
  • Beta Tester
  • Bought between 10 and 49 items
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Won a Competition
lucas says

Hey guys,

We’ve made some changes to the new item page and the item edit page so that tags look a bit more flash, and tell you how many you’ve added to make it easier to stay under the maximum allowed.

We hope you like them!

Lucas

28 posts
  • Australia
  • Beta Tester
  • Bought between 10 and 49 items
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Won a Competition
lucas says

Can you strip HTML tags from the headline?
Fixed!
28 posts
  • Australia
  • Beta Tester
  • Bought between 10 and 49 items
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Won a Competition
lucas says

We’ve made some long-requested improvements to the the Item FAQs section of the site:

  • FAQ entries can finally be edited!
  • FAQ entries can be reordered!
  • FAQ entries can be linked to directly by clicking on the question.
28 posts
  • Australia
  • Beta Tester
  • Bought between 10 and 49 items
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Won a Competition
lucas says

I tried to update 2 themes today, both themes gave me a different response. On my older theme I was able to upload the theme file. However on my newer theme, I wasn’t able to upload the theme file. I had to upload the whole package. Support team, do you have any clue? I don’t think this is because the compressing method since I compressed both theme files using the same method.

Hi Population2, Can you give me a little more detail about the different responses you received? Cheers!

28 posts
  • Australia
  • Beta Tester
  • Bought between 10 and 49 items
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Won a Competition
lucas says

Hi WPExplorer, the fixed error message should be live now; If you’re still having issues creating the zip files on windows could you send me an example windows created zip file, and a description of how you created it, to <my forum username>@envato.com and I’ll have a poke around and try and work out why it’s not being accepted

28 posts
  • Australia
  • Beta Tester
  • Bought between 10 and 49 items
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Won a Competition
lucas says

I’ve posted a reply in the above linked thread explaining what I believe the problem is.

TL;DR: the error message is wrong. It’s being fixed tomorrow. Just zip the contents of the ”/theme/” folder instead of the ”/theme/” folder itself and it should upload ok

28 posts
  • Australia
  • Beta Tester
  • Bought between 10 and 49 items
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Won a Competition
lucas says

Hi WPExplorer, I’ve had a look into this and I think the problem is that the error messages the upload page is giving out are telling you to do the wrong thing entirely :shocked:

I’ll try and deploy and update for those error messages first thing tomorrow, but in the meantime the format you need to upload is just a zip containing a single folder, and that folder is named after your theme. None of this /theme/theme_name/ business that you’re being told when there’s an error :(

I’ve uploaded the file that you got to us (via Kai Loon) after re-zipping it as just the “Surplus” folder (containing index.php and everything else) and it’s accepted ok.

I’m not sure where the misleading error message came from, but I hope these helps clear things up. Sorry about that

28 posts
  • Australia
  • Beta Tester
  • Bought between 10 and 49 items
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Won a Competition
lucas says

Sorry about that guys. I refactored some nasty coupling out of our user/badge models and it looks like I slipped up on the elite badge. It should be fixed now; Sorry again!

28 posts
  • Australia
  • Beta Tester
  • Bought between 10 and 49 items
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 4-5 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Won a Competition
lucas says

Hey guys,

We think we’ve tracked down the source of those blank pages; some funky character encoding errors were happening which, as they bubbled up the stack, managed to break every layer of the chain, hence blank pages were served and we werent getting any helpful debugging info. It seems to have calmed down since that deploy so hopefully that’ll be the last of that.

Sorry about that! I’m going to bed now cause it’s 3:45am here :D

by
by
by
by
by
by