Fixing one problem and creating another, yay! Hopefully we can address this pretty quick. Do you think a quick re-labelling of the stuff in the download menu like this would help?
Any chance to know Why user submitted 1 star with Reason and their withour username or with? If that 1 star reason is being revealed we wanna improve it and tell the rated user? If that possible that would be really awesome
Yep, without making promises, that’s the general direction we’re headed — proving authors insight to improve their items/documentation/etc, and also to try weeding out “irrelevant” ratings.
2000 characters limit is bit too little don’t you think? I need to link some resources that would answer questions already.
It might be too little, but we also want to avoid epic rants if we can Feel free to email me or link to a copy of the content you want to include, so that I can see what you’re trying to achieve. Handling common questions up front smells like a great use case for an FAQ maybe (although they’re per-item, not across all items)?
I notice that I cannot use any headings in the support area description even though the link for ‘You may use limited HTML/Textile formatting here (a, b, p, strong, em, i, br, ul, ol, li).’ says we can use h3 and h4….
We should remove that link — for now, this textarea has a more limited sub-set of HTML than we use elsewhere. Feel free to email me the text you want to include there that requires a heading hierarchy so that I can get as feel it’s importance!
Mine would be two additional spaces under the settings area for a global header and footer. It would save so much time and effort if I could just edit one block of code that would then execute across every page. Advertising new work, putting up “on vacation” notices and making up to date custom portfolio navigation would be so simple then!
This is definitely on the list
Soooo … I guess when this issue was happening to other authors earlier, the development team didn’t think it was serious enough to launch an in-depth investigation then? The issue only warranted a “brief” look and nothing more? Ok, cool, got it. Thanks. (Thumbs Up)
“Brief” at this point is many days of effort, with several changes deployed to try to address or narrow down the problem.
“thanks for your response… I appreciate it … I was under the impression that since you’ll are selling a product, you’ll would be obliged to provide support.”
It doesn’t help when the rules are inconsistent between different authors — some provide astonishing levels of support, others none at all. We’re trying to clarify all this to buyers right now.
The first step was introducing the Item Support tab to provide a consistent place for buyers to learn about a particular author’s support policy (as well as clarifying that support & customisation are entirely optional). It finally shipped today after a fair bit of tinkering. The problem isn’t just “fixing ratings”, or just “clarifying item support” — it’s both of those and much much more.
Is there any chance that you’ll change the way you’re making things? I mean, every important thing you (team) make, you get a lot of people asking to not do it that way, to change it. Why don’t you ask first, and then release the feature?
Is there any chance you’d be more supportive of our processes if you agreed with the results?
I think you’re being a little unfair here. Our recent focus on ratings has involved the community far more than any other in the ~14 months I’ve been here. There’s always room for improvement of course, but the reality is that no amount of communication, consultation and planning will ensure 100% support or agreement from the community.
Hopefully you agree with the next round of changes, and it’s someone else that thinks we’ve got it all horribly wrong
doru saidOf course It’s all about ThemeForest
so all this was only about themeforest?
Sorry folks, that was a small miscommunication and configuration blunder from me — we shipped with just themes, but most categories on CodeCanyon now have this too. We’re happy to add this to any category that could benefit from it, so definitely speak up!