Posts by justinfrench

491 posts
  • Envato Staff
  • Envato Developer
  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Exclusive Author
justinfrench Dev says

We’ll take a look at what we can do to fix it for accounts like yours and update this thread when it’s fixed. Hopefully today, but it might have to fall into early next week. Sorry we missed this in testing!

We’ve made some changes, please let us know if you’re trying to answer questions as a team member and still getting asked to wait 10 minutes between replies.

491 posts
  • Envato Staff
  • Envato Developer
  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Exclusive Author
justinfrench Dev says

I’m curious if you guys are gonna bring those buttons back or decided to leave it as it is.

We’ll still bring them back for sure, it’s just been hard to get to it with a lot of stuff happening around the birthday and a lot of new stuff shipping, sorry for the delay!

491 posts
  • Envato Staff
  • Envato Developer
  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Exclusive Author
justinfrench Dev says

We were really happy when we read the news but not being able to reply sooner than 10 minutes make the feature unusable. We get lots of comments and we simply cannot wait that long for posting a new reply. It would be great to see this fixed.

Ah-hah! We have some comment rate-limiting features in place to protect from spam on less-trusted accounts. It looks like you have a brand new account (probably set-up for this new team feature), so you haven’t built up any of those trust signals we’re looking for yet.

We’ll take a look at what we can do to fix it for accounts like yours and update this thread when it’s fixed. Hopefully today, but it might have to fall into early next week. Sorry we missed this in testing!

491 posts
  • Envato Staff
  • Envato Developer
  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Exclusive Author
justinfrench Dev says



I’m not sure what was the point of this update.
?! It was not possible to directly reply to comments on other people’s items before “author teams” happened.
You are right, I don’t know why I was under the impression that you could … but is still useless without notifications working (or are they working and I’m doing something wrong).

Missing email notifications must be some kind of bug, we’ll look into it. Totally agree we’ll need to do some work on the dashboard as well :)

491 posts
  • Envato Staff
  • Envato Developer
  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Exclusive Author
justinfrench Dev says

Would be completely understandable if this info can’t be shared due to business reasons but I see there is no potential harm with this.

Yep, I think more and specific data would help a lot. Will need to go through the proper channels, so I’m not sure on timing.

491 posts
  • Envato Staff
  • Envato Developer
  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Exclusive Author
justinfrench Dev says

Can we get which of the above one causes much clicks through and sales conversion?

The vast majority of sales of new and existing items are related to traffic from the search, category and portfolio pages.

491 posts
  • Envato Staff
  • Envato Developer
  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Exclusive Author
justinfrench Dev says

Now they are just playing around and laughing at all the comments :)

Hahahaha :)

Currently I’m contemplating a few custom home page layouts for specific community members :D

<% if current_user == 'doru' %>
  # doru special layout
<% else %>
  # regular layout
<% end %>

:)

491 posts
  • Envato Staff
  • Envato Developer
  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Exclusive Author
justinfrench Dev says


Overall conversions (visitors to purchases) did not drop. If they dropped even a little we would not have rolled out these changes to 100% :)
Of course it not drop in “overall”. Now people who previously buy not power elite authors items will buy only top items, instead of regular items from regular authors. Market sales now moved from regular authors to power elite authors who have very popular items with a lot of sales.

I completely understand that concern, but as I’ve mentioned in other replies, the number of clicks through to new items from the home page also did not significantly change.

491 posts
  • Envato Staff
  • Envato Developer
  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Exclusive Author
justinfrench Dev says

@justinfrench is it too hard to put categories links back and make a test so we can see if our sales get better? Is to too hard to hear from us and take our comments into account?

Sorry if I wasn’t clear in previous replies, but yes, we will (at least for now) chang it back to visible links instead of a drop-down. I don’t know exactly when, but soon!

491 posts
  • Envato Staff
  • Envato Developer
  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Exclusive Author
justinfrench Dev says

@justinfrench, can we at least have a “hand cursor” mouse over state on the drop down to make it look more like a button you can click on – I think that’s reasonable to ask?

Done and merged, should be deployed in a few minutes :)

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