Posts by justinfrench

512 posts
  • Has collected 1+ items on Envato Market
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justinfrench Envato team says

I buy many items on TF / CC and the “notify me of future updates” is definitely OFF by default for all purchases.

Ok, I’ll file a bug, hopefully one of the teams can pick it up soon!

512 posts
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  • Located in Australia
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justinfrench Envato team says


Do you mean the checkbox we show to authors when updating an item, or the checkbox we show to buyers on the download page and in their preferences?
Sorry I was talking about the buyers checkbox. I would love all my buyers to be running the latest versions of my items, so having it checked by default would be nice.

There’s a few checkboxes, so let’s start by naming them all:

1. The checkbox an author sees when updating an item

2. The checkbox a buyer sees on their account email settings (“Send an email when an item I’ve purchased is updated”)

3. The checkbox a buyer sees on the download page for some items (“Get notified by email if this item is updated”)

We’ve already talked about #1 above. If my memory serves me correctly, #2 is defaulted to on for everyone, and and #3 is defaulted to on for all new purchases after the date the feature initially launched.

Yes, this does mean that buyers need to go back and check the #3 box on older purchases. At the time, we thought this struck a nice balance — we wanted the new feature, but we wanted to avoid buyers being bombarded with a lot of emails that might cause them to disable the feature completely with #2. Buyers opt-in for purchases before this feature existed, and opt-out for purchases after. Make sense?

512 posts
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  • Located in Australia
  • Has been part of the Envato Community for over 2 years
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justinfrench Envato team says

I agree it should be checked by default. I want it checked every time, but always forget to tick it until I am already in the process of hitting submit and I can’t physically pull back the motion lol

Do you mean the checkbox we show to authors when updating an item, or the checkbox we show to buyers on the download page and in their preferences? Because you’re talking about a submit button, I’m guessing it’s the author one when updating an item.

At the time, we didn’t want buyers to be hit with too many new emails, so we took a soft approach. I’ll see if we can get some data around how frequently authors are checking that box — if it’s most authors, most of the time, then it definitely makes sense to default it to “on”. If it’s not so obvious, we can still look into it!

512 posts
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justinfrench Envato team says

… and we’ve added some extra metrics/tracking so that any future changes to this area can be armed with a bit more science to measure any changes in usage :)

512 posts
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justinfrench Envato team says

We’ve tossed around a few different designs with tabs, segmented controls, etc, but a huge challenge or constraint was the large number of categories on some sites, which wrap over two lines. So we’ve gone back to something super simple for now, much like it was.

There’s an open pull request on Github with the appropriate number of Emoji endorsements, but Ben is out sick today, so I’d say about a day away :)

512 posts
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justinfrench Envato team says

I love my job but not enough to live it and breath it 24 / 7. Cut us some slack! We can’t all make enough on these prices to hire employees ya know….

That’s exactly the sort of situation we’d love to avoid for both buyers AND authors :)

512 posts
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justinfrench Envato team says

We’ve got a nice big pile of authors, so I’ll disable the form for now. Thanks everyone for your interest, we’ll be in touch with some of you soon.

512 posts
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justinfrench Envato team says

In fact I’m on vacation right now in Japan. I think I’m with a lot of the other authors on this one. No one needs to know this but me and the customers (whom I tell) who have questions I can’t answer because 1) I don’t have the right tools for question or 2) I have limited internet access etc etc.

I’ll make sure I discuss this perspective with the authors in the beta, and if you’re available, I’d love to have a quick chat on Skype with you. It sounds like you already have a process that works for you, but it’d be great to learn if/how we can help.


What are the limitations on vacation time?

We haven’t implemented any limitations. The focus is on providing tools to authors that help them proactively inform and set expectations with their buyers.

512 posts
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justinfrench Envato team says

@justinfrench, you are saying as if this is optional but when the Support becomes mandatory for 6 months and 72 hours restriction put on response time, anyone going for vacation can’t avoid using this tool/info right?

The answer from the authors is that we don’t want the “72 hours” option to be forced upon us. Why do you want to test this vacation time? What is the point? Why going against the community?

We asked for this feature two years ago. You are now bundling it with something we DO NOT AGREE!.

Some aspects of the Item Support announcement are plans for December 1 and beyond, and many of them will go through a lot of refinement. The ‘72 hours’ in particular was a starting suggestion, and there’s clearly lots of feedback we need to take into consideration.

Other aspects of Item Support, like vacations, are related, but we’d like to see them launched much sooner, letting their usage, uptake and impact influence the rest of our decisions.

512 posts
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  • Located in Australia
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justinfrench Envato team says

Hi friends, I was already apologized ; there was no need to do that ; we can handle our vacations ourselves, it’s not something vital and only a work of adding a simple notification to our items’ pages. Simple. But what I was mentioning was vital for us, for fellow authors, as you already know.

Please let us know about it.

Kind Regards,
Bedros

No problem, I think we’ll see those links back early next week, maybe sooner.

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