Posts by jremick

2033 posts Review Manager
  • Has referred 10+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Member of the Envato Team
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jremick
Envato team
says

So basically with the additional change to T&C’s we’re not able to offer installation service & customization on our own website?

This is covered under the “ok” section on this page: https://help.market.envato.com/hc/en-us/articles/203039224-Item-Promotion-Guidelines

Perform customization and/or installation services (just don’t advertise them as part of your item, per below)

This means you can provide these services, but not advertised as on the condition of purchasing the Market item (ie. if you buy my item, you also get…).


This is strange.

If they promote their TF item on their own or another site then what’s the problem? They don’t promote another site or freebies here on TF, so they do it right if you ask me.

I mean, what about all those referer sites? Practically the same. And so what if they want to offer freebies from their own site?

I think it’s not right when TF/Envato interferes with non TF content.

We’re actually very much okay with authors promoting their items. :-) The issue arises when authors are promoting the inclusion of something additional (beyond the Market item itself) on the condition of purchasing the item. (ie. if you buy my item, you also get…)

2033 posts Review Manager
  • Has referred 10+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Member of the Envato Team
+12 more
jremick
Envato team
says

Hi everyone,

The team has discussed the existing policy and, with Collis’ direction, made an additional clarification that disallows this practice for the best interests of the community. https://help.market.envato.com/hc/en-us/articles/203039224-Item-Promotion-Guidelines

We’ll be contacting the author of the theme to make the required changes, but considering the policy has just been clarified on this aspect, we’ll be allowing a grace period before disabling or otherwise as would be fair.

Thanks, everyone!

2033 posts Review Manager
  • Has referred 10+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Member of the Envato Team
+12 more
jremick
Envato team
says

Hi everyone,

This is a bit of a tricky one for sure (and the team is actively discussing it). Because the incentives are promoted off-site (not on Envato’s sites) it is technically allowed according to our current policies.

However, there’s a few things to consider here.
  1. The price of the item sold on Envato’s marketplaces doesn’t include the promoted incentives.
  2. Envato takes no responsibility for the promoted incentives, which means you may have upset buyers if you (the author) fail to deliver or the incentives have other problems.
  3. Unsatisfied and/or confused buyers isn’t a good thing for anyone. It’s harmful to the buyer experience, you as an author and the Envato Market community.

The underlying conflicting issues here is that there are limitations to what we can or want to dictate on external site content, but confused or unsatisfied buyers is also damaging to more than just the author. I’ll be summarizing this shortly for more of the team and we’ll follow back with more info. if we do change anything or not.

2033 posts Review Manager
  • Has referred 10+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Member of the Envato Team
+12 more
jremick
Envato team
says

Hi everyone, if you feel your item needs to be rechecked for price accuracy, please submit a Help ticket requesting the Quality team to have a look.

Thanks!

2033 posts Review Manager
  • Has referred 10+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Member of the Envato Team
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jremick
Envato team
says

Hi IOWISH, if you’ve had an issue with an item you’ve purchased, please lodge a Help request and our Quality team will investigate to ensure it’s not broken, etc.

Regarding pricing, you can read more about ThemeForest’s pricing here: https://help.market.envato.com/hc/en-us/articles/203039014-ThemeForest-Pricing-Information

2033 posts Review Manager
  • Has referred 10+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Member of the Envato Team
+12 more
jremick
Envato team
says

@uouapps – Unfortunately that’s not possible at this time.

@Jthemes – If you’ve updated your item with additional functionality, it may be worth asking the reviewer to also ensure the price is still correct.

2033 posts Review Manager
  • Has referred 10+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Member of the Envato Team
+12 more
jremick
Envato team
says

Hi uouapps,

The message area to Quality team reviewers is for additional information about your submission that is necessary or helpful for quality checking. As Envato sets item prices according to our set criteria, we consider all price suggestions as requests to ensure the item’s price has been set correctly according to our criteria (which Ivor has done here).

You can read more about the pricing criteria here: https://help.market.envato.com/hc/en-us/articles/203039014-ThemeForest-Pricing-Information

For further questions, please lodge a Help ticket here: https://help.market.envato.com/hc/en-us/requests/new

Thanks!

2033 posts Review Manager
  • Has referred 10+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Member of the Envato Team
+12 more
jremick
Envato team
says


Digital Ocean look suck. tried and paied $10 and the account get locked with waiting ticket and no chat support. sound very suck services and I’m trying new one.
Your order must have set off their fraud filters for some reason. I would give them time to get back to you and sort this out. Linode is another unmanaged VPS provider that I personally recommend.

+1 – They’re worth giving them a chance to sort it out with you in my opinion.

Interestingly since the last time I posted in this thread, I’ve switched to Digital Ocean and have loved them so far. (ServInt was great, but Digital Ocean better suited my needs going forward.) It takes a little more awareness of server management, but it was easy enough to pick up in a few days. I also combine mine with ServerPilot to handle security updates and stuff like that, which really simplifies the setup and management aspects of my droplets.

2033 posts Review Manager
  • Has referred 10+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Member of the Envato Team
+12 more
jremick
Envato team
says

Oops! Looks like the discussed update for this thread wasn’t able to be posted in time. Sorry about that!

In regards to future plans, we currently have projects in dev taking into account demands for larger file sizes but this work is still some time out from being finished. Until then, the VideoHive review team is making exceptions when appropriate (when you’ve done your best to limit file size). If you feel you need to go over 1 GB for your uploaded item, please include additional information as to why in your message to the review team.

Thanks everyone!

2033 posts Review Manager
  • Has referred 10+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Member of the Envato Team
+12 more
jremick
Envato team
says

Hi everyone, the team has been made aware of this thread and will have a clearer answer for you early next week on future plans and what we can do more immediately. :-)

Thanks for your patience!

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