Hi IOWISH, if you’ve had an issue with an item you’ve purchased, please lodge a Help request and our Quality team will investigate to ensure it’s not broken, etc.
Regarding pricing, you can read more about ThemeForest’s pricing here: https://help.market.envato.com/hc/en-us/articles/203039014-ThemeForest-Pricing-Information
The message area to Quality team reviewers is for additional information about your submission that is necessary or helpful for quality checking. As Envato sets item prices according to our set criteria, we consider all price suggestions as requests to ensure the item’s price has been set correctly according to our criteria (which Ivor has done here).
You can read more about the pricing criteria here: https://help.market.envato.com/hc/en-us/articles/203039014-ThemeForest-Pricing-Information
For further questions, please lodge a Help ticket here: https://help.market.envato.com/hc/en-us/requests/new
wopethemes saidYour order must have set off their fraud filters for some reason. I would give them time to get back to you and sort this out. Linode is another unmanaged VPS provider that I personally recommend.
Digital Ocean look suck. tried and paied $10 and the account get locked with waiting ticket and no chat support. sound very suck services and I’m trying new one.
+1 – They’re worth giving them a chance to sort it out with you in my opinion.
Interestingly since the last time I posted in this thread, I’ve switched to Digital Ocean and have loved them so far. (ServInt was great, but Digital Ocean better suited my needs going forward.) It takes a little more awareness of server management, but it was easy enough to pick up in a few days. I also combine mine with ServerPilot to handle security updates and stuff like that, which really simplifies the setup and management aspects of my droplets.
Oops! Looks like the discussed update for this thread wasn’t able to be posted in time. Sorry about that!
In regards to future plans, we currently have projects in dev taking into account demands for larger file sizes but this work is still some time out from being finished. Until then, the VideoHive review team is making exceptions when appropriate (when you’ve done your best to limit file size). If you feel you need to go over 1 GB for your uploaded item, please include additional information as to why in your message to the review team.
I understand you are allowing “upgrading” of files but not “downgrading”, however is there a list of what constitutes a sufficient alteration to a file?
The variations policy states “It has been rebuilt to primarily serve the purpose of the extended functionality (eg. eCommerce) ok so the judge of this is down to the reviewers knowledge and opinion? I think it would be wise to have a slightly more definitive explanation or criteria of change (unless I have been stupid and missed it)
We agree! The policy needs more definition and examples, which we will work on providing in the coming weeks.
A forum thread was recently started in which some members of the community wanted to discuss “lite” versions of themes being sold along side the full featured version.
This was a great question to ask as it has been a point of confusion for quite some time now.
But first, some history…Originally our undocumented policy around this was a strict No. However, over time, things have changed and the benefit to both authors and buyers, if done correctly, makes sense. Just like in every other major marketplace, versions of a core product or “upgrades” are commonly available. As the demand for eCommerce grew, so did the demand to sell a standard theme and an eCommerce version, separately.
Once the pricing for these features was reconsidered, we also eventually reconsidered allowing an eCommerce version to be sold separately as the work involved was often significant and justified a price increase. These themes commonly had an eCommerce focus rather than being an all-in-one like we see frequently today. eCommerce support is also much easier to add to a theme than it used to be.
As the marketplace landscape continues to change, there’s an increasing demand for theme variations and themes that focus on a certain purpose. To better accomodate this demand for both authors and buyers, a limited degree of theme variations would need to be allowed (ie. not strictly limited to eCommerce). However, as we had no documented policy for this, we have worked towards getting things like this both clarified and documented publicly.
The Updated WordPress Variations PolicyYou can read the recently published variations policy here.
Our goals for this were to:
- Document the existing policy publicly
- Clarify where the “line” is which justifies a new version
- Adjust the policy according to community feedback and demand
We have completed the first and are working on the second and third. We are listening to community feedback and discussing the future of the policy.
What is the policy?In short, “lite” theme versions are not permitted. However, multiple theme versions are permitted.
What we’re trying to be careful of here is the confusion around what a “lite” theme is. There has been many instances where a “disabled” version (most often called “lite”) of a theme has been requested to be sold (either separately or on its own) in which the buyer could then “unlock” the full set of features via subsequent purchase. We do not feel this approach is appropriate for ThemeForest and have not allowed it. So the term “lite” had become associated with “not fully functioning.”
We want to make clear that the minimum requirement for ThemeForest items is fully functional products (a “standard” product).
Beyond this, however, a theme can have significant additions in functionality and purpose that justify a new version being sold (just adding a plugin and a few extra styles will not cut it). If a new version of a theme is permitted, it does not mean it can be sold elsewhere when you are an exclusive author. The core product is still viewed as being the same and we feel this would breach your exclusivity with Envato. The only exception to this is when the theme has been rebuilt for another platform (eg. WordPress vs Drupal).
Questions that need to be answered…
- What is a “standard” WordPress theme?
- Won’t this flood the marketplace with versions of everyone’s themes?
- Are there future improvements planned for this policy? If so, what are they?
We will be working to answer these questions and clarify the policy documentation in the coming weeks. Please let me know if there’s any questions I’ve missed or clarifications you’re looking for in the policy documentation. Thanks, everyone!