That’s a service, if you don’t know what you are doing/don’t have the time etc. then you can pay to get the files installed and setup for you. It’s not a hidden fee at all but rather an additional one for work to be done for you if you wish to order it.
Seek legal advise and let the lawyer deal with it. Generally a communication from a lawyer will resolve the issue without further action being necessary. But this thread will be closed in 1,2,3….
Yes this is how Envato wants things to work unfortunately.
Restrict Content Pro is a great option for you – here’s a linkhttps://pippinsplugins.com/products/restrict-content-pro/
I recommend just visiting the official website and forums. They are very active and very helpful. They will be the best to answer your questions for sure.
ThemeBeans saidAlso, in the blog post, a request has been made to strip our items descriptions/docs/ of any information regarding free support as to accommodate these new changes.
Yet the first 6 months are free under this new rule – correct? Therefore stating this in your documentation would help enforce the time frame that Envato are placing on free support therefore why remove it.
All this is just silly and Envato are stepping in to territory they shouldn’t even be getting involved in. Leave it to the seller (author) and the buyer to arrange extended support and stay out of something that the marketplace isn’t built for.
digitalscience saidSo basically, it’ll say we don’t support – if we don’t do it Envato’s way?
jonathan01 saidFor reals, official response here
digitalscience saidSeriously!? Good grief…..
GravityDept saidUnfortunately yes – in previous discussions staff said there is no opt-out of extended support offer if you choose to support, you would have to opt-out of support.
What happens when an author offers support but chooses not to sell support packs (because it’s a bad idea)? Are we going to see a giant red warning instead?
THIS ITEM IS NOT SUPPORTEDWe do notice the giant boot Envato is raising over our toes.
Sure seems that way. That certainly leaves a bad taste in your mouth right!?