Posts by jonathan01

2616 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+8 more
jonathan01
says

That’s a service, if you don’t know what you are doing/don’t have the time etc. then you can pay to get the files installed and setup for you. It’s not a hidden fee at all but rather an additional one for work to be done for you if you wish to order it.

2616 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+8 more
jonathan01
says

Seek legal advise and let the lawyer deal with it. Generally a communication from a lawyer will resolve the issue without further action being necessary. But this thread will be closed in 1,2,3….

2616 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+8 more
jonathan01
says

Yes this is how Envato wants things to work unfortunately.

2616 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+8 more
jonathan01
says

You can’t

2616 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+8 more
jonathan01
says

Restrict Content Pro is a great option for you – here’s a link

https://pippinsplugins.com/products/restrict-content-pro/
2616 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+8 more
jonathan01
says

^ They most probably have a “filter by support” in the search eventually to really hit the point home.

Exactly this.

2616 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+8 more
jonathan01
says

I recommend just visiting the official website and forums. They are very active and very helpful. They will be the best to answer your questions for sure.

2616 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+8 more
jonathan01
says


...
Also, in the blog post, a request has been made to strip our items descriptions/docs/ of any information regarding free support as to accommodate these new changes.

Yet the first 6 months are free under this new rule – correct? Therefore stating this in your documentation would help enforce the time frame that Envato are placing on free support therefore why remove it.

All this is just silly and Envato are stepping in to territory they shouldn’t even be getting involved in. Leave it to the seller (author) and the buyer to arrange extended support and stay out of something that the marketplace isn’t built for.

2616 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+8 more
jonathan01
says

Item > Documentation > Support:
“If you have any questions… Never mind… Officially I may not help you, however, you might want to visit the support page of my website… Can’t give you the URL directly… Do you know how to use Google?”

:)

2616 posts Bird is the word..
  • Located in United States
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 7 years
+8 more
jonathan01
says





What happens when an author offers support but chooses not to sell support packs (because it’s a bad idea)? Are we going to see a giant red warning instead?

THIS ITEM IS NOT SUPPORTED

We do notice the giant boot Envato is raising over our toes.
Unfortunately yes – in previous discussions staff said there is no opt-out of extended support offer if you choose to support, you would have to opt-out of support.
Seriously!? Good grief…..
For reals, official response here
So basically, it’ll say we don’t support – if we don’t do it Envato’s way?

Sure seems that way. That certainly leaves a bad taste in your mouth right!?

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