I submitted update of my WP plugin 1 hour ago. 5 minutes after that it was approved.
I remember in September 2012, after iPhone 5 was unveiled, it was hot topic. Internet was full of discussions, reviewes and memes. This year – nothing. Are people not interested in iPhones anymore?
I hate new trend. I don’t need thin smartphone. Give me fat smartphone with huge battery!
LCweb saidThe same for me.
Last 12 hours have been absolutely terrible. Wasn’t experiencing something like that from last Christmas.
LCweb saidExactly! http://www.calendar-365.com/holidays/labor-day.html
Am I wrong or was the labor day in USA?
What the difference between AdBlock and AdBlock Plus?
I use AdBlock. It has quite simple algorithm. It doesn’t analyze data – it blocks resources if their URLs contains any of pre-defined keywords, like: ad, ads, advert, etc.
RescueThemes saidWait! Your initial list was: “Support is defined as fixing bugs, responding to questions or problems, and ensuring compatibility.” Now you added new item to this list – educating buyers. What else?
The root problem here is that you’re viewing your customer as “guilty” when in fact, they’re simply needing some guidance and education. In this situation the solution isn’t to blame them or take offense to their inquiry. If you’ve determined that it’s another plugin that’s causing the issue, explain that to them. You’re not being asked to fix someone else’s bugs. Taking 30 seconds to educate the buyer and explain the cause of the issue will go a long way for your business.
Next situation. Buyer purchase WP plugin. Something doesn’t work. I ask for WP dashboard credentials. Buyer doesn’t give it to me, saying that he doesn’t trust people. He suggest me to explain to him what to do and he tell to me what he see. Now I can ignore this buyer: “No access to WP dashboard – no support. That’s it!”. What should I do if support is mandatory?
This is not a hypothetical situations. It is real. It happend to me several times. Not often, but anyway, I don’t want to be punished because of buyer’s whim.
RescueThemes saidRegarding highlighted. What if I sell fully compatible WordPress plugin which was made according to all WP Best Practices, doesn’t have any errors, warnings and even notifications from Plugin Check and WP_DEBUG mode. At the same time buyer uses theme which is not WP compatible. He activates my plugin. It doesn’t work. Who is guilty?
Support is defined as fixing bugs, responding to questions or problems, and ensuring compatibility. Those that are against making support mandatory, are you saying that you don’t want to do all those things for your items? You don’t want to make a solid product?
CodingJack saidNot a solution. Different countries, different holidays. I believe every day in a year is a holiday in some country. So, if I don’t want to support I can say that today I’m in Cambodia and here is “Holiday 1”, tomorrow I’m in Costa Rica and here is “Holiday 2”, day after tomorrow I am somewhere else and so on.
I’d be happy with the program if:
- “72 hours” was changed to “3 business days”
Probaly it would be better to remove mandatory period (72 hours) at all. I remember good idea from previous topic (which is locked now). Enavto can calculate average response time for each author and highlight this info on author profile page.
But my opinion – we don’t need mandatory support at all (and even we don’t need idea described in paragraph above). Rating system does it naturally. I believe buyers look at item rating before purchasing it. So, author is not interested in low ratings. What is the source of low rating? Exactly – angry buyers. Why they are angry? Correctly – something doesn’t work and author doesn’t help them. It’s obviously: Author doesn’t provide support >> item has low rating >> nobody buy it. Everything works natural way.
So, why to change it, if it works! You just spent your energy with no result. Moreover, according to many authors opinions – result will be negative.
Probably Envato can start simple poll, ask how many authors provide or don’t provide support and make result public in live mode. I believe most authors provide support. So, why to break author freedom and create additional boundaries. It is already done by natural process (I mean rating system).
PS: Sorry for my english.