Posts by greenline

1042 posts
  • Has been a beta tester for an Envato feature
  • Has sold $10,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Contributed a free file of the month
+6 more
greenline says

It’s not the Chrome update, it happens in Firefox, Safari and Opera too :(

1042 posts
  • Has been a beta tester for an Envato feature
  • Has sold $10,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Contributed a free file of the month
+6 more
greenline says

Please respect the other users We are not “complaining” about anything

I apologize if that sounds disrespectful, it wasn’t my intention. As far as I know “complain” means “to express dissatisfaction, uneasiness, etc” so the word was correctly used, I think.

1042 posts
  • Has been a beta tester for an Envato feature
  • Has sold $10,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Contributed a free file of the month
+6 more
greenline says

Complaining again? Come one people, this feature was requested every summer and now you are against it? Remember threads like that? http://themeforest.net/forums/thread/prayer-of-author-on-vacation/133920?page=1

1042 posts
  • Has been a beta tester for an Envato feature
  • Has sold $10,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Contributed a free file of the month
+6 more
greenline says

So, how will Envato know if support has been handled in 72 hours?

Don’t worry, the buyers will take care of this part. Buyers will report you then if you don’t offer support in 72 hours.

1042 posts
  • Has been a beta tester for an Envato feature
  • Has sold $10,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Contributed a free file of the month
+6 more
greenline says

I’ll just keep my away on holidays sign turned on 365 days a year… there! Solved! :D

then you’ll have to explain to customers why you have time to release new items, but you don’t have time to answer support requests in a 72 hours SLA 8-) :bigsmile:

1042 posts
  • Has been a beta tester for an Envato feature
  • Has sold $10,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Contributed a free file of the month
+6 more
greenline says

Congrats greenline, Envato please give to this man a new responsibility, I Will Work For Food badge.

Actually I don’t work for food. Let’s not be rude, shall we?I code for the pleasure of coding. Why commercial and not freeware? I also have some freeware items, but I am here because it keeps me involved in a commercial environment. It keeps me motivated and in touch with real business while being able to work from home and taking care of my 6 years daughter.

1042 posts
  • Has been a beta tester for an Envato feature
  • Has sold $10,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Contributed a free file of the month
+6 more
greenline says

If i want a two weeks vacation i’ll have a two weeks vacation with absolutely no support in this time!

That can be easily solved if Envato developers could add a status to our profile pages or items pages: “Available for support/Away on holiday/etc”.

1042 posts
  • Has been a beta tester for an Envato feature
  • Has sold $10,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Contributed a free file of the month
+6 more
greenline says

greenline because there is lot of individual authors and we are not company with 24h online PAID workers like hosting companies are.

SLA is not only for hosting companies.

I worked for years in a real IT company (a successful one) with more than 200 employees and we had mandatory response times depending on the severity of bugs (critical, high, medium, low). And this was part of the SLA. SLA is mandatory in the real life, when you deal with serious clients.

I find it acceptable if Envato will have something like this in place.

1042 posts
  • Has been a beta tester for an Envato feature
  • Has sold $10,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Contributed a free file of the month
+6 more
greenline says

I really try to understand, but I can’t. If you guys already offer support (a very kind and professional one, most of you), why are you against the”mandatory” support?

If you work in a real IT (development) company, in management terms, the mandatory support terms are called SLA (and yes, it includes often to answer to critical issues in less than 8 hours for instance). And the SLA is included in EVERY contract with a client, as part of buying the services of the IT company, as part of the contract.

1042 posts
  • Has been a beta tester for an Envato feature
  • Has sold $10,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Contributed a free file of the month
+6 more
greenline says

Imagine you cannot have holiday with your kids/parents/friends because you MUST reply within 72 hours. When you’re employed you can have a vocation. But here you MUST reply within 72 hours – no leave of absence. Not cool right?

I already do that and I find it common sense. People spent money to buy my code (they worked for that money too!), so it’s my moral duty to offer support ANYTIME (forced or not by the Envato rules). It’s true, I am not a power elite author, so I don’t have so many support requests in a day….but if I will ever be an elite author, I will have the same attitude.

I remember this January…first day of the year…. In my country it was one hour after the New Year’s Eve and I received an email from a buyer. The email was marked as important, I answered immediately. Then we debugged his website for more than 3 hours, together, I even made some customizations he wanted. I was happy when he was happy in the morning. Of course, I could have told him that it’s the New Year’s Eve and I’m not available for freelancing, right?

Last Christmas? The same. I was on holiday, with my kid and my husband, we were visiting our parents. I went in another room and answered support requests from my tablet and phone.

I even bought recently a laptop to be able to answer and to be “connected” anytime, from anywhere.

It’s a personal choice how much time you want to invest in your personal business here on Envato market.

After all, working here it’s somehow like working in a real company in the real life. You don’t like the conditions, the rules, the environment, you are free to choose another place to work that suits you more.

Some people call it support. I call it responsibility.

LATER EDIT: I hope that my post here will not lead to negative ratings&comments from anonymous authors who are against the mandatory support. It wouldn’t be fair.

by
by
by
by
by
by