Posts by greenline

1022 posts
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
  • Contributed a free file of the month
+6 more
greenline says

Just asking…but why discuss this in another thread?
There is already one open at http://themeforest.net/forums/thread/important-changes-to-item-support/140218

1022 posts
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
  • Contributed a free file of the month
+6 more
greenline says

I haven’t seen anywhere what will happen to an author if he doesn’t offer the mandatory support. Account disabled? Item disabled? Something else?

  • “Thanks” to whoever reported my previous comment about the rating gif, really helpful
1022 posts
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
  • Contributed a free file of the month
+6 more
greenline says

I took a second to create a brief poll which can be taken here http://strawpoll.me/2423370. I would love to see some actual statistics about people’s opinions.

Not very relevant if Envato username is not included. I have a dynamic ip address and if I make a release & renew IP, I could vote as much as I wish. Other people could do this too.

1022 posts
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
  • Contributed a free file of the month
+6 more
greenline says

When do I have time to do my work, and create a new file, if out of 1000 sales, I get 100 support requests? This is the first question. Second and most important question of all!

I anticipate an increasing number of posts like this: “AuthorX is hiring support staff” :notfunny:

1022 posts
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
  • Contributed a free file of the month
+6 more
greenline says

The support becoming mandatory?

I think the support is already somehow “mandatory”...At this very moment, I feel that I am forced anyhow to give support (and customizations, many times) just to not receive bad ratings/negative comments/refunds/etc So it’s mandatory already if you wish to stay on the market and have sales….

1022 posts
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
  • Contributed a free file of the month
+6 more
greenline says
1022 posts
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
  • Contributed a free file of the month
+6 more
greenline says

It’s not per item e.g. Avada is over 6 months old so I need to pay for support, it’s based on a purchase date e.g. I bought Avada on 1st December, I get 6 months support from then

Thanks, my mistake, I understand now…. That is why I should avoid reading important stuff BEFORE drinking my morning coffee :)

1022 posts
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
  • Contributed a free file of the month
+6 more
greenline says

I think there is a small mistake in the marketblog article.

Items sold before 1st December 2014 are treated as follows:
    If the item offered < 6 months support, then that period is honored.
    If the item offered > 6 months support, then those items will be supported until 31 May 2015 (6 months from the new rules taking effect)

it should be vice versa ( the < > ):

Items sold before 1st December 2014 are treated as follows:
    If the item offered > 6 months support, then that period is honored.
    If the item offered < 6 months support, then those items will be supported until 31 May 2015 (6 months from the new rules taking effect)

About the paid support, I don’t know, I really feel that buyers will start to not buy items which are older than 6 months, because they will not be happy to pay for support.

1022 posts
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
  • Contributed a free file of the month
+6 more
greenline says

This guy had one hell of a day [link removed by mod] :D

How did you find him? :)

1022 posts
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
  • Contributed a free file of the month
+6 more
greenline says

Ooo yes, I’ve just spotted it also. It may look to some newbies that it’s mandatory.. not good.

Maybe that’s exactly the purpose 8-)

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