Just asking…but why discuss this in another thread?
There is already one open at http://themeforest.net/forums/thread/important-changes-to-item-support/140218
I haven’t seen anywhere what will happen to an author if he doesn’t offer the mandatory support. Account disabled? Item disabled? Something else?
- “Thanks” to whoever reported my previous comment about the rating gif, really helpful
I took a second to create a brief poll which can be taken here http://strawpoll.me/2423370. I would love to see some actual statistics about people’s opinions.
Not very relevant if Envato username is not included. I have a dynamic ip address and if I make a release & renew IP, I could vote as much as I wish. Other people could do this too.
The support becoming mandatory?
I think the support is already somehow “mandatory”...At this very moment, I feel that I am forced anyhow to give support (and customizations, many times) just to not receive bad ratings/negative comments/refunds/etc So it’s mandatory already if you wish to stay on the market and have sales….
It’s not per item e.g. Avada is over 6 months old so I need to pay for support, it’s based on a purchase date e.g. I bought Avada on 1st December, I get 6 months support from then
Thanks, my mistake, I understand now…. That is why I should avoid reading important stuff BEFORE drinking my morning coffee
I think there is a small mistake in the marketblog article.
Items sold before 1st December 2014 are treated as follows: If the item offered < 6 months support, then that period is honored. If the item offered > 6 months support, then those items will be supported until 31 May 2015 (6 months from the new rules taking effect)
it should be vice versa ( the < > ):
Items sold before 1st December 2014 are treated as follows: If the item offered > 6 months support, then that period is honored. If the item offered < 6 months support, then those items will be supported until 31 May 2015 (6 months from the new rules taking effect)
About the paid support, I don’t know, I really feel that buyers will start to not buy items which are older than 6 months, because they will not be happy to pay for support.