Posts by gljivec

379 posts Code Is Poetry
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
  • Author had a File in an Envato Bundle
  • Europe
  • Author had a Free File of the Month
  • Bought between 10 and 49 items
+3 more
gljivec says

Congratulations :)

379 posts Code Is Poetry
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
  • Author had a File in an Envato Bundle
  • Europe
  • Author had a Free File of the Month
  • Bought between 10 and 49 items
+3 more
gljivec says

Liked all of the above :). Here’s ours:

https://www.facebook.com/PremiumCoding
379 posts Code Is Poetry
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
  • Author had a File in an Envato Bundle
  • Europe
  • Author had a Free File of the Month
  • Bought between 10 and 49 items
+3 more
gljivec says

561 :)

379 posts Code Is Poetry
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
  • Author had a File in an Envato Bundle
  • Europe
  • Author had a Free File of the Month
  • Bought between 10 and 49 items
+3 more
gljivec says

I just uploaded a file without any problems. Sometimes the process glitches though, so try again a bit later. Upload via FTP is also a good thing to try.

379 posts Code Is Poetry
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
  • Author had a File in an Envato Bundle
  • Europe
  • Author had a Free File of the Month
  • Bought between 10 and 49 items
+3 more
gljivec says

No, I meant if for instance the customer would point out a bug, and the support staff fixes it, he will then also fix the Theme and send the corrected file into review. I then review it, and if everything is ok, it will be included in the next Theme update.

379 posts Code Is Poetry
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
  • Author had a File in an Envato Bundle
  • Europe
  • Author had a Free File of the Month
  • Bought between 10 and 49 items
+3 more
gljivec says

Well, like you said, we have many items, and support tickets will vary from the easiest tickets which take 15 seconds, to more complex ones. Just seems easier to pay per hour. He will usually finish tickets in 3-4 hours, the rest of his time is spent on video tutorials, fixing bugs,...

So it is a more complete solution (works very well in our case).

379 posts Code Is Poetry
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
  • Author had a File in an Envato Bundle
  • Europe
  • Author had a Free File of the Month
  • Bought between 10 and 49 items
+3 more
gljivec says

hm, if we are thinking the same thing, then it is pretty straightforward, so just something like this:

.content-box-name i {font-size:2em;}

379 posts Code Is Poetry
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
  • Author had a File in an Envato Bundle
  • Europe
  • Author had a Free File of the Month
  • Bought between 10 and 49 items
+3 more
gljivec says

Looks pretty amazing :)

379 posts Code Is Poetry
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
  • Author had a File in an Envato Bundle
  • Europe
  • Author had a Free File of the Month
  • Bought between 10 and 49 items
+3 more
gljivec says

We have 1 support member, he works 5 hours a day on work days (no weekend). Pay is per month.

379 posts Code Is Poetry
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 4-5 years
  • Interviewed on the Envato Notes blog
  • Author had a File in an Envato Bundle
  • Europe
  • Author had a Free File of the Month
  • Bought between 10 and 49 items
+3 more
gljivec says

Yeah, like Ruben said, you should always stick to the item that is hidden (soft rejected) as it will make the process much smoother :)

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