This is still an issue.
Already had several customers saying they bought one of our older (non-responsive) themes thinking they were responsive. Now we have to e-mail with these buyers back and forth, issue refunds, etc. – it’s time consuming and frustrating for both us and our customers.
Hello guys and mostly Envato,
It has been 3 months now since we hit the 750k milestone in the Envato Elite Author program.
So far we have had one of our items promoted in the newsletter as promised, but it would be better, if this newsletter wasn’t sent out on weekend. We did not notice any bump in sales (yet the newsletter is supposed to have 800k+ subscribers). Maybe it was because we were featured at the complete bottom of the e-mail? Who knows.
Funny thing is though, we are still waiting for the care package. Our receptionist (a nice old lady) is already bored with this topic because I ask her every day and the answer is still the same “Sorry guys, no package from Australia today”. Today we sadly realized that most probably you didn’t send the package at all.
We are not demanding any bonuses from our partnership with Envato. For us it’s just business as usual so we would not be mad if there were no bonuses at all. But if you say there are bonuses for being a good earner and at the same time you are not competent enough to deliver them, it is kind of insulting to us. If you really cared, you would have at least sent an e-mail asking if we did receive the package – assuming you sent it at all.
We have heard from other authors as well that they had similar experience with the Envato Elite Author program, so if anyone else would like to share them below, go ahead.
No change, always been like that I think (mainly for other marketplaces?). But if you don’t upload the correct size on TF, your image will be stretched as you can see here if you hover over the first thumbnail:http://themeforest.net/user/theme_bridge/portfolio
Saying hello to developers, I just want to ask how are you dealing with our hints, mainly the purchase verification. When we could expect this feature?
Well on the one side, this is definitely a move in the right direction. On the other side, I’m missing these API methods:
1.) Get unique user ID, because when user changes his nickname / email address, my support platform will obviously do not recognize him. I’m surprised that no-one thought about this
2.) Get list of purchased items – so I can eliminate the need to validate item purchase codes as well.
Will these features be implemented? If yes, when then please?
thx and cheers, freshface
(P.S. Im really surprised that you guys released such a complex project API project without considering these two things, which are crucial and the api does not make sense without them)