I would love to see this feature improved to work better with theme authors themselves. It’s much easier to install your own theme for a buyer.
Please consider making theme authors the preferred “Express Service Provider” for their own items. This would make the process smoother for everyone.
EDIT I just read this blog post: http://marketblog.envato.com/releases/new-envato-studio-express-services/ about the “first dibs” feature. It seems you have already done this and allowed authors to offer theme installation for their own items. Thanks! I’ll be signing up. EDIT AGAIN No I wont be signing up, I only want to handle installation for my own items, not other peoples items. Have emailed them asking if this is possible.
I’ve found people are willing to pay $8 for a priority support ticket.
Wow only $8 for Priority Support? Seems a bit low to me.Thanks!
dtbaker can I ask how long (time) you spend on each priority support request on average? Are most requests simple/quick to complete?
Most are simple yes. Stuff like “help I cannot install the theme”. Sometimes if people request a small 5 minute CSS change I ask them to pay for priority support and do the tiny change for them. A few business buyers pay for priority support each time just to get a quick reply.
Some people ask for big custom adjustments and think the priority support will get that custom adjustment implemented. I generally just say no and refund their money. Priority = just a faster reply.
It’s just a little bit extra cash that I normally wouldn’t get for providing support. I started at $15, then $12, but once it went to $8 people really started using it.
546 paid tickets since 2012
I’m thinking of making it optional like “choose how much you want to pay” and based on how much they pay they get a faster response. like a sliding scale e.g. $0 = within 5 days, $20 = within 2 hours.
Hey guys and girls,
I have this big app and I need help supporting it.
( ~100,000 lines of code. 225,000 lines of code when 3rd party libraries are included – it’s a bit of a monster app )
I have tried hiring for support in the past and it hasn’t worked out, but I would like to try again. 90% of my time here on the marketplace is spent supporting this item so something has to change.
I’m looking for someone who can help “filter” the support tickets that reach me (so only bugs or really hard support tickets reach me), and someone who can help me update the product documentation from time to time.
Someone who has provided online support before would be preferred.
If you have PHP experience as well then quite happy to look at including bug fixes too, but at the moment support is priority.
Please email through my profile page, include desired rate (e.g. paid per hour, paid per ticket answered, your availability, etc..). Will run a two week trial and go from there.
Looking forward to chatting!
Give PhpStorm (or WebStorm) a go. It’s a great IDE that has all that git / auto upload / different upload locations / etc.. features. I use it for 100% of my dev work.
As for syncing between dev and production, there isn’t really a “right” way. You can get into post-commit scripts that run all this deployment stuff automatically but it can be quite a headache. Here’s what I do if it’s just a small project:
- setup local dev server (lamp)
- github.com : create repository (with readme)
- phpstorm: checkout from version control > github > choose newly created repo from list > clone
- phpstorm: create new file (e.g. test.php)
- phpstorm: ctrl+alt+a (adds the current open file to git)
- phpstorm: ctrl+k (commit changes dialog) type in a description of the change
- phpstorm: alt+p (commit+push)
- done, your test.php is now in git on your local computer and a copy is in github. it’ll be easy to track changes in test.php (especially in phpstorm where it shows what has changed between git commits)
now that is the basic “my stuff is in git/github” setup, for deployment the easiest option is to just use sftp/ftp
- phpstorm: tools > deployment > configuration
- setup your deployment settings and path(s). this is a really powerful tool and makes deploying to different locations very easy. keep playing with the options until you understand
- phpstorm: right click project > deployment > upload to production
steer clear of the post-commit git stuff to start with