Posts by doru

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  • Has been part of the Envato Community for over 5 years
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doru says

you will not get a template that does this as it looks a very repetitive and simple animation.

Maybe search the infographics section.

I can also build something custom if you a have a budget for this. You can contact me from my profile.

7384 posts
  • Has been part of the Envato Community for over 5 years
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doru says

problem with viral is that from the moment one creates it till is online for sale, the viral wave is gone.

7384 posts
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doru says

from blog article

Last but not least, top authors indicate providing support is one of the main drivers of their success on ThemeForest.

top authors may say what they want, but support is not the main driver of their success.

is creating items that are full of “all features” but are priced similar with other more slim items from other authors. having the “luck” to get into the popular list (don’t get me started about this) + a very bad search we had for years (and probably still have) with quite to none promotion for most of other authors items.

actually what these authors understand by support is updates after updates to create one mammoth item full of everything but still keeping the old price he had when it was thin and new.

7384 posts
  • Has been part of the Envato Community for over 5 years
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  • Sells items exclusively on Envato Market
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doru says

yes that will be great :)

7384 posts
  • Has been part of the Envato Community for over 5 years
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doru says
quote from blog article
  • Extended support will be available for purchase as “support packs”, introducing a new source of revenue for Authors
  • Authors will receive 70% of the total price of a support pack regardless of their exclusivity or all-time sales

if buyer want to pay for advanced support

  • before: you get 100% of the money.
  • after, you get 70% of the money

more likely this will be integrated with envato studio.

The process of working with the buyer will take place on envato studio as the functionality already exist.

questions: you will be allowed to provide the same service outside envato? Can you propose the buyer paid customization that don’t involve envato?

My bet is that you will not be able to do it. You will need to use envato network.

question: you will be able to decide the pack cost or will be fixed?

I think it will not be fixed but will have a bottom limit (probably 50$)

7384 posts
  • Has been part of the Envato Community for over 5 years
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doru says

May be you are purchasing your own products on 100% day :-)

don’t tell anyone but I’m a billionaire and I, alone purchase 95% of items each day.

7384 posts
  • Has been part of the Envato Community for over 5 years
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doru says

But i do agree that support should be mandatory, you guys just need to listen to the community and take all suggestions into consideration.

support is mandatory. what is changing is obligating authors to answer comments.

from the blog article

What Do We Mean by ‘Support’? We’re working on a clear way to define support work. Our current working definition is that support includes: Responding to questions or problems regarding the item and its features Fixing bugs and reported issues Where relevant, providing updates to ensure compatibility with major new software versions (e.g. of WordPress)

Fixing bugs and reported issues

already mandatory. if bugs are not fixed (what issues means anyway? if not bugs then what – but I digress ) if bugs are not fixed item is soft disabled or removed. This because, off course, you can’t sell a broken item.

Where relevant, providing updates to ensure compatibility with major new software versions (e.g. of WordPress)

what major new software version means is to be defined but if your item don’t work with what people currently use then it doesn’t sell. So you need to update it or else your are just occupying envato server space.

and what is new:

Responding to questions or problems regarding the item and its features

You already do this but if you want to take a break (one month for your honeymoon/going on a two week holiday on Himalaya/just getting sick/computer internet problems/whatever else that life throws at you) then when you get back your item/account may not exist because 72 hours had passed from when someone posted a comment on your item.

A maximum of 72 hours would allow for weekends and differences in time zone, whilst leaving plenty of room for authors to delight their buyers with faster responses when possible.

what about two weeks? or better no time limit. item are sold as is. you have problems contact envato support, they investigate, if true obligate author to update item and if he doesn’t do it, refund and remove item.

7384 posts
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doru says

Aaaaand yet another indication that Envato focuses mainly on ThemeForest and cares less and less about other market(places :P )

fortunately in this case!

7384 posts
  • Has been part of the Envato Community for over 5 years
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doru says

Like some coin collector get robbed, but thief has replaced his golden coins with bubble gum stickers..

lol :)

hey wait a minute! your avatar :D

7384 posts
  • Has been part of the Envato Community for over 5 years
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doru says

Do not agree. Less customers asking support after 6+ months is a big help.
I’ve got a clear example last week when I lauched a big update of my top selling item: big waves of customers having 2012/2013 versions asking for “how do I update” “my update doesn’t work” (caused by website/browser cache). With this new rule, I’d have to care 50% of my support and probably customers would read better FAQs and other notes an author releases.

i think you are misunderstanding something.

buyers can still download the updated item after 6 months.

and when they will ask you you will answer as you do now. Do you think envato will provide you with details in the comment area, on when a particular user purchased the item?

You may ask each user that ask a question to send you a private comment or the item transaction number but this is not realistic.

6 months of support is mandatory but after that nothing stops you to continue to answer support requests. Are you ready to lose a customer because “Hey 6 months had passed I don’t care about you”?

6 months is just so envato support can listen or not to a support request to the official channel under the reason: “author stated he provides support and your rules say the item needs to work as advertised but he doesn’t want to help me”.

important fact to remember is that envato will not cut the access to the updated item after 6 months. The buyers indeed receive lifetime support 6 months or not.

There’s a lot of confusion, please read again Collis post that as most of the staff notices in the last period need to be analyzed as a legal document with traps at each word.

There’s a lot of contradictions that need to be clarified in my opinion. But the general idea is that the decision had been made with the details to be defined in the next months till the launch date. These details need to be carefully debate and hopefully recognized by the staff

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