I really try to understand, but I can’t. If you guys already offer support (a very kind and professional one, most of you), why are you against the”mandatory” support? If you work in a real IT (development) company
We don’t work for anyone. This is the point. If we provide support is because we want. We may also want to take six month vacation and we do this because we don’t work for anyone.
If I would wanted to answer round the clock to comments I would had taken a day job to a support center.
We build items that work, Envato checks them, publish them, buyers buy them, we make money.
End of equation.
Obligatory answer to questions is not part of the equation
This company earns millions each month based on the equation above. It works. Why change it?
uploaded and item yesterday.
the lack of progress bar (unreliable or not) is really something. Was thinking will not be an issue but it is
can we stop blockquoting this huge badges.
one day had passed and now everything becomes really interesting,
so what about this scenario bellow?
item sold 1000 items.
author fails to answer in 72 hours. maybe he really don’t care and don’t want envato to decide his answer comment time. or just had a problem.
he doesn’t answer one month. Comments are piling up and he just watch and drink tea,
what will envato do?
envato will disable the item that sold 1000 times and lose future revenue?
Will upset 1000 buyers who will not have access to the item in the download area and lose trust in the marketplace and for a good reason.
will disable author account? same problem as above but worse as now many more items are involved (assuming is an elite for example)
what will envato do? lose huge future revenue because you want 72 hours mandatory support.
will give buyers refund? and what for, refunds cost money to the author and envato. also add envato staff time to verify and issue refunds. other money there.
I see, if author is new you can just ban him but with an old author why lose the revenue? Ban two – three of old accounts for stupid reasons like this and envato is done. No one will trust this marketplace anymore.
Is this a recipe for bankruptcy?
What is going on?
you’ve just announce this and you have authors that states they will leave the marketplace. I’m sure they already trying to find alternative ways of revenue to depend less on this marketplace even if you back up from this support plan.
just with this notice you lost future revenue, probably in millions..
you think is not true?
with this notice you’ve unsettled people, once they feel the marketplace is not safe anymore they will try to limit future damage.
authors that have the means to move on something different are elite ones, maybe they were happy with the system and didn’t feel the need to create their own marketplace. Now you give them a reason to invest in something they control.
@makerrepublic, hey cool down please. Don’t make this thread “locked”. Envato is contacting some authors from time to time to get their stats and hear their thoughts regarding items support. Everything is fair.
Anyhoot, I’ve put in my 2 cents. I’m officially out of these threads for now. Best of luck to all the authors that this effects. Hopefully both parties can come to an agreement that is beneficial to everyone.Best of luck everyone!
looks like a wild guess on your side. there is no info on what data had been shared and by whom.
for what we know the authors with the support forums you’ve registered to had never spoke with envato.
crozer saidThe idea behind this is to make it frendlier for color blind people. Which is valid point, unless you change that into numbers that are so small you hardly see (refferals, bought items).
I’m fine with all the badges, but GIVE THE SALES BADGES THEIR COLOR BACK!
while I don’t like the new paws you can still add colors and numbers
but still I don’t like them
I know nothing changes about updates being available to customers, I’m talking about support. Suppose a customer buys an item and gets their initial support and everything is great. What happens say 8 months later if I release an update and there is a bug. Should that customer have to buy an extended service pack to be able to get help with an issue caused by the theme update? That is what I was alluding to when I brought up the point about updates.
is not clear if is 6 months for each buyer from the moment of purchase
6 months from when the item is put on sale on marketplace.
And what about authors who continue to update their products with new features? Is Envato going to force customers to re-pay for a support pack when an author updates a theme after 6 months with bugs? The customer should not have to pay to get help with something like that and authors should be able to continue to support regularly updated products.
Nothing change here. buyers can download the item with the most recent updates even if 6 months had passed. Actually they don’t need to pay nothing for this before or after the six months except the item price.
This is important and should be made clear by staff else buyers may get wrong impressions if they read this thread.
What is new, is author obligation to answer comments from buyers and help them resolve their problems in the first six months after purchase.
This type of questions probably bombarded envato official support and off course they are not prepared to deal with this. Is support people after all not reviewers or authors. And even for an author may be difficult to answer questions for other authors items. So one goal of this change is to resolve support problem. Is why the 72 hours timelimit. All authors become some sort of envato support system, and a fast support off course, else what is the point.
When six months had passed you may chose to not answer or to answer (as it is now)