Posts by doru

7385 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Located in Europe
+5 more
doru says

I am absolutely thrilled about these changes. This is most assuredly going to result in less support requests for me (and potentially more money for premium packages). I spend on average 2.5 hours a day on support (7 days a week) and at least a third of that is customers who purchase the theme more than 6 months ago (maybe even half). So right there, less support = more time for me to develop = more money. I already provide outstanding support every single day, so nothing will change for me on that end. Oh, and I absolutely LOVE the idea of being able to tell my customers I’m on vacation. I haven’t taken a vacation without bringing my laptop in over 4 years, for fear of 1-star ratings from customers who have to wait 3+ days for a support response (my average support response time is less than 24 hours). Going to Disney with my two small kids in November… it would be awesome to not have to bring my laptop… just sayin’ :)

can’t wait to see how you will not answer questions from people asking after six months

7385 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Located in Europe
+5 more
doru says

Hello,

I could not read all 600+ comments, I apologize if the following question has been previously posted.

After six months, a buyer who does not pay for support will be able to post comments for a specific item? (most of the comments are questions about the item and an author could not decline answer because the buyer simply did not pay for support, while others did).

Regards

details are not defined yet, but there is no logical reason why they should not be allowed to post a comment. actually, not allowing them to comment is very damaging

7385 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Located in Europe
+5 more
doru says

To make precise, simple, adult and understandable badge set I’d recommend to hire small team of professional logo (icon) designer (only not a women, sorry, but it’s important) and art-director / copyrighter, who can thinking about clear sign idea.

not a woman? why?

7385 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Located in Europe
+5 more
doru says

I’m interested, you can contact me from my profile page here

http://videohive.net/user/doru
7385 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Located in Europe
+5 more
doru says

Complaining again? Come one people, this feature was requested every summer and now you are against it? Remember threads like that? http://themeforest.net/forums/thread/prayer-of-author-on-vacation/133920?page=1

Please respect the other users

We are not “complaining” about anything

7385 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Located in Europe
+5 more
doru says


Do I get paid vacation? Why do I need to tell you this information?
You don’t need to tell us, but many authors want to communicate this information to their buyers near the comment form and other places where buyers look for support.

The answer from the authors is that we don’t want the “72 hours” option to be forced upon us. Why do you want to test this vacation time? What is the point? Why going against the community?

7385 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Located in Europe
+5 more
doru says

@dtbaker

\\

wow, nice. My progress bar is back, thank you :bigsmile:

What is this magic? How this is possible? Are you telling me that the progress bar is still there with info about the item position in queue?

7385 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Located in Europe
+5 more
doru says

This vacation testing show up they don’t understand their authors and what they are here.

They think authors are willing to force labour based on replies from people who think they can sell updates for their items through Envato network.

Off course this is not possible and if you think this is the plan you will have a big surprise in December.

7385 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Located in Europe
+5 more
doru says

Do I get paid vacation? Why do I need to tell you this information?

7385 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Located in Europe
+5 more
doru says

The problem isn’t selling its maintaining and why not subscription price? Say you sold 200 items or 2000 items or 20 items and new version of WordPress comes out 1 and a half year later and your theme is not compatible now Customers that bought the theme 1 and half year want an update (are they not important to you any more), but they bought it for the latest version of WordPress that was then available and was working fine, they will have 1 year of support and updates which is standard in the industry.

This is just creating confusion

Envato will not cut access to item downloads. When the item is updated the download is available for free regardless of time of purchase.

what is new is answer in 72 hour max to comments and make sure the item works as described for the buyer

And, if buyer need help and he is willing to pay you can do it by involving Envato as escrow agent for a 30% fee of the cost of the customization

Somewhat people got the idea that buyer will have to pay for updates after six months.

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