Just noticed this now don’t know if it was announced in another thread.
How it is now makes more sense and looks better. I’m glad our opinion had been listen.
Now if we can have new improved badges, a search better than google, forget about this “72 hours” nonsense and 100% rates, everything would be awesome.
back to our issue, can we get some answer from staff? did the team who made the new badges got burned at stake or they got a medal of valor? We keep the new badges for the next 4 – 6 years or we get new badges this month?
At least to have some closure to this thread before it will get buried.
I’m unsure why this is getting a negative response, I’m pretty sure this tool is just there so we can easily communicate an “Out of Office” message with our buyers. +1 from me, this is awesome!
from the first post
As Collis recently mentioned…We’re also working on features for authors to let their buyers know when they’re away on leave or taking a vacation.
actual quote from Collis:
We’re still working on this, but we’d like to set clear expectations with buyers that don’t place unreasonable pressure on authors. A maximum of 72 hours would allow for weekends and differences in time zone, whilst leaving plenty of room for authors to delight their buyers with faster responses when possible. Buyers will also have the chance to rate their support experience. We’re also working on features for authors to let their buyers know when they’re away on leave or taking a vacation.
so this vacation beta testing is for the new support changes starting with December.
you get 72 hours to answer comments from buyers, if you fail to answer, some bad things happen. You probably have a grace period of vacation each year that you can set up with this tool.
As standalone this option would be great to exist, for example to inform buyers that this week you will not answer comments, or for the next three days.
But is not standalone, the only reason they work on this feature that apparently people asked for years is the new support changes.
I am absolutely thrilled about these changes. This is most assuredly going to result in less support requests for me (and potentially more money for premium packages). I spend on average 2.5 hours a day on support (7 days a week) and at least a third of that is customers who purchase the theme more than 6 months ago (maybe even half). So right there, less support = more time for me to develop = more money. I already provide outstanding support every single day, so nothing will change for me on that end. Oh, and I absolutely LOVE the idea of being able to tell my customers I’m on vacation. I haven’t taken a vacation without bringing my laptop in over 4 years, for fear of 1-star ratings from customers who have to wait 3+ days for a support response (my average support response time is less than 24 hours). Going to Disney with my two small kids in November… it would be awesome to not have to bring my laptop… just sayin’
can’t wait to see how you will not answer questions from people asking after six months
I could not read all 600+ comments, I apologize if the following question has been previously posted.
After six months, a buyer who does not pay for support will be able to post comments for a specific item? (most of the comments are questions about the item and an author could not decline answer because the buyer simply did not pay for support, while others did).Regards
details are not defined yet, but there is no logical reason why they should not be allowed to post a comment. actually, not allowing them to comment is very damaging
Complaining again? Come one people, this feature was requested every summer and now you are against it? Remember threads like that? http://themeforest.net/forums/thread/prayer-of-author-on-vacation/133920?page=1
Please respect the other users
We are not “complaining” about anything